What’s the point of communicating if no-one remembers what you’ve said?
We create memorable experiences that evoke emotions, shape opinions and make things happen.
Live events. Exhibitions. Employee engagement. Video and digital content.
We’ve been doing this and more for over 25 years – all by serving a single idea.
Experience Create Unforgettable
Our brand.
Our ethos.
Our benchmark.
22:29
Manchester, UK
Forging work for Healthcare, Financial and Professional Services and more for over 20 years, our busy building remains as committed to delivering quality as it did in the industrial revolution.
Beneath original beams and rusty features in the vast attic space of the Merchants Warehouse on the Bridgewater canal, WRG’s directors sit next to fresh-faced juniors in the spirit of true collaboration.
22:29
London, UK
As vibrant as any of those on nearby Oxford St, the dynamic ‘shop front’ of our London office showcases our work and proudest moments.
A former fashion house, its quirky features and glass-roofed boardroom provide an ideal central meeting place for a tailored meeting with partners, suppliers and our energy, finance, technology and healthcare clients.
17:29
Philadelphia, USA
Established to serve national and global Healthcare clients clustered in the Northeast, our rapidly expanding US office now serves other sectors such as Technology and Financial & Professional Services.
Working in the heart of Center City, our team is inspired by the deep history and pioneering spirit of the nation’s first capital. With a growing reputation for creativity and a can-do approach WRG is proud to be part of the Philadelphia community.
23:29
Basel, Switzerland
At the very heart of Europe — where France, Germany and Switzerland collide — one in ten of this city’s tri-lingual inhabitants work with and for the pharmaceutical and life science industries…
As part of The Creative Engagement Group, WRG seeks to create and deliver unforgettable content and experiences.
It employs more than 150 staff with offices in Europe and the US. The company has over 25 years’ experience working across categories including: Healthcare, Energy, Technology, Luxury, Retail, FMCG and Financial & Professional Services.
Our family of offices around the globe gives us the best of both worlds.
We can create and deliver projects built across different time zones, and offer opportunities to work across and from the US, Europe and beyond.
We’re flexible, respectful and creative, and speak over fifteen languages. We all know each other — and like it that way. Each of our offices may have their own distinct character, but we’re very much one WRG.
Our people come from a diverse range of backgrounds — live events, business, logistics, technology, web, print, advertising, film, television and theatre. All ready to apply their talents to different areas we work in.
Lion tamers, tree cabin builders, data jugglers, playwrights and ethnologists — you too can apply. Because we don’t believe in shackling people to a résumé.
If you’ve a desire to work across a new discipline, we won’t stop you. Because we’re more interested in what our people are like off the page than on it.
Whether working across cultures on global launches — or more local, intimate events — we always need inspired and inspiring people to Create Unforgettable.
Vacancies
Scientific Engagement Director
TCEG Manchester
Are you an experienced Scientific Director looking for a new and exciting opportunity in healthcare communications? Perhaps you are currently a Senior or Principal Writer and are keen to take your career on a different path?
We are currently looking for a Scientific Engagement Director to join our fast-growing Healthcare Communications team here in Manchester. You will be at the heart of the collaboration between our scientific and creative talents, delivering unique and engaging communication pieces for our clients and audiences. Our vision is to create unforgettable communications and experiences that combine scientific rigour and insight with creative expertise to change mindsets and leave lasting impressions through our work.
If you share our vision or are interested to find out more, please get in touch.
What will you be doing
- Provide oversight and management of scientific engagement services across all accounts within the Healthcare Communications division and the wider agency
- Hold overall responsibility for all scientific/medical content generated within the team, acting as a final signatory
- Develop excellent relationships with cross-functional client stakeholders quickly, by demonstrating scientific credibility and utility as a strategic partner
- Develop a thorough knowledge of TCEG products and services and how they will meet client needs. Generate potential new business leads for other internal departments by cross-selling to existing clients, where applicable
- Act as an internal scientific consultant to other departments within TCEG, providing insight and expertise that can supplement existing internal capabilities, and bring added scientific credibility to our work
- Adhere to all relevant industry guidelines and provide guidance to internal personnel on compliance-related matters
- Adhere to TCEG’s Business Code of Conduct and comply with all regulatory company policies and procedures
- Be responsible for managing and implementing TCEG’s conflict of interest policy and process
- Identify and provide training to other members of the WRG Healthcare Communications team, as required
- Participate and support the culture of TCEG
- Ensure our commitment to delivering the highest quality in all our projects, exceeding customer expectation and continually improving and innovating our service so that we deliver our sustainability commitment
- Direct the Scientific Engagement Team to ensure commercial and medical communication projects are delivered to the highest standards of quality control and client service
- Plan and manage resource across the Scientific Engagement Team, delegating to other members of the team and utilising freelance resource where necessary
- Write, support and/or manage the delivery of defined activities
- Final signatory for all content before distribution to clients
- Work alongside the Healthcare Communications Client Services counterparts to provide clients with innovative and multichannel healthcare communications solutions
- Monitor commercial market and therapeutic landscape relevant to our clients and their products, and provide insight/updates/interpretation to internal team members and to our clients as appropriate
- Keep up to date with industry best practice and regulations applicable to TCEG and our clients
- Demonstrate a commitment to share information and insight on your accounts across other teams and departments within the business
- Develop excellent relationships with cross-functional client team members, attaining a position as a strategic partner
- Develop positive relationships with key clients and external experts
- Work alongside Client Services and contribute to annual account planning and financial forecasting
- Provide input, review and sign-off client budgets and timelines
- Give constructive feedback and suggestions to other team members, fostering an environment of open collaboration and team work
What you need to have
- Educated to Master’s degree level in a biomedical science
- Medical writing experience in a global medical communications agency (minimum 6 years), with at least 1 year in a similar position
- Proven ability to provide scientific and commercial insights across multiple therapy areas (including rare diseases) and sectors within the pharmaceutical industry
- Proven experience in delivering high-quality materials across the full spectrum of healthcare communications activities
- Previous pivotal roles in new business development, including proposal development and pitching
- Ability to act authoritatively and effectively across medical and commercial functions, interacting with high-level senior clients and experts
- History of leading scientific delivery teams effectively, including resourcing, quality control and scientific/commercial accuracy
- Line management experience
- Strong project management and organisation skills
- Excellent interpersonal and communication skills
- High level of IT competence, including Microsoft Office
The Creative Engagement Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
Logistics Senior Project Manager
WRG Manchester
We are looking to recruit a strong Senior Project Manager to lead multiple complex projects and the assigned teams in the effective and timely delivery of the overall Logistics activity, both in pre-production, on-site and post-production.
What will you be doing
- Lead the assigned logistics team to continually seek and deliver class-leading solutions
- Lead, mentor and engage with all levels of team members to develop our stars of the future
- Initiate and oversee accurate project plans and schedules, acting appropriately should the activity change and directly managing and troubleshooting any increased scope
- Clearly communicate with all team members, ensuring all up to date information is correct, concise and shared in a timely manner
- Provide support and assistance to all colleagues actively working on the project, ensuring that each team member is compliant with all brief specifications and regulations
- Successfully negotiate with 3rd party providers and suppliers in order to ensure that TCEG secures the best deals around
- Responsible for leading logistical relationships with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
- Actively build and sustain positive client relationships, providing continuous support, whilst helping facilitate the first-class delivery of work by the team
- Actively promote the full range of services that are available within TCEG to build the strength of the business relationship through delivery of value added services
- Ensure team members are effectively managed, coached, mentored and encouraged to develop their talent and skills. Provide relevant assistance by creating clear development plans, in conjunction with HR and in line with business and individual needs
- Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction
- Take full responsibility of budget management and cash flow for assigned projects
- Commercial awareness - maximise income opportunities whilst providing best value for the client, review of management fee vs time in addition to third party cost savings and opportunities to create added value
- Champion visionary opportunities in the successful development of new and innovative technologies, which enhance our industry knowledge and develop our market leading capabilities
- Act as an ambassador for TCEG at all times
What do you need to have
- Solid event management experience gained from a variety of large-scale projects and events, a specialist in complex logistics
- Ability to multi-task and prioritise workload / delegate as necessary, on an individual and team basis, including management of tasks ranging from accommodation, venue, AV & staging requirements, catering, transport, registration and the registration process
- Ability to work to tight deadlines in a high-pressure environment and enjoy working with both internal and external stakeholders, suppliers and teams
- Proven pedigree in developing client and supplier relationships and the ability to deliver market leading capabilities in the logistics field
- Highly motivated and enthusiastic
- Excellent financial and resource management skills combined with good negotiation skills
- Positive can-do attitude
- Excellent communication and literacy skills
- Idea generation and solutions focused
- Lateral thinker with an impeccable eye for detail
- Strong presentation skills, with proven track record of pitches and leading client meetings
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Ability to lead mentor develop and engage with assigned teams
- Fantastic customer service ethic and high expectations of quality
- Flexibility to travel and work outside of normal office hours
- Extensive industry and project management experience
Logistics Delegate Manager
WRG Manchester
We are looking for an enthusiastic Delegate Manger to join the team to support the Project Manager and designated team in the effective and timely delivery of the overall Logistics activity.
What you will be doing
- Research, evaluate and accurately/comprehensively prepare all delegate communication material in support of the smooth transition and attendance of invited guests at relevant conferences/events
- Collaboratively work with venue and other suppliers/providers, both pre and during the conference/event, in support of a flawless delegate experience
- Continuously provide high quality on-site support, helping facilitate the first-class delivery of work by the team
- Efficiently and successfully organise and co-ordinate the logistics and administration of all assigned travel and accommodation requirements in support of the client’s activity
- Efficiently respond to enquiries, both from internal and external personnel, ensuring that all calls are re-directed if necessary and responding to enquiries in a polite manner consistent with the values of WRG
- Efficiently and successfully manage the logistics financials for specific aspects of the assigned events budgets as required
- Produce, review, monitor, update and action all project-related documentation, ensuring that appropriate records are maintained and filed correctly
- Communicate effectively in writing and verbally building positive relationships with team members, clients and suppliers / freelancers
What we are looking for
- Ability to use registration tools as required – experience of Cvent and etouches preferred
- Highly Motivated, with a positive can-do attitude
- Excellent literacy skills
- Proficient in Microsoft Office
- Proactive, organised and methodical
- Excellent proof reading and attention to detail skills
- Excellent budgeting skills
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Fantastic customer service ethic and high expectations of quality
- Strong communication skills both written and verbal
- Strong presentation skills
- Ability to manage work in respect of tight deadlines & multi-tasking, handling several projects at any one time
- Flexible to work overseas
Program Director (Senior Communications Project Manager)
WRG London
Exciting opportunity for an experienced Program Manager to work alongside our existing Client Engagement Directors and service line Project Managers
The Creative Engagement Group (TCEG) is a collection of brands (WRG, Just Communication & The Moment) that collectively deliver world class creative experiences through a range of communication channels (live, environments, film, digital, logistics etc..) for some of the world’s most ambitious people and organisations.
We currently have an exciting opportunity for an experienced Program Manager to work alongside our existing Client Engagement Directors and service line Project Managers to deliver a range of complex communication programs across our global clients across a range of channels (live events, film, digital, print, logistics etc…).
Key Responsibilities
- Work closely with Client Engagement Directors, Creative Directors and service line Project Managers to lead complex projects spanning multiple communication channels.
- Work closely with the Client Engagement Director to successfully manage the client relationship and expectations.
- Design and oversee the projects critical path ensuring all interdependencies are highlighted, reviewed and agreed across all service lines.
- Possess strong financial acumen to ensure all work streams are delivered on time, on brand and on budget (alongside service line Project Managers as necessary).
- Establish and manage an effective governance structure to ensure effective communication with, and management of, multiple stakeholders on progress, milestones, dependencies, risks and decisions required.
- Create daily/weekly/monthly progress reports to monitor activities and progress against key milestone dates.
- Work with the Operations Managers and service line Project Managers to ensure projects are resource with the appropriate skills in a commercially beneficial and efficient way.
- Continually look for opportunities to secure new business.
- Champion TCEG, it’s values and the creation of unforgettable client experiences.
Personal Requirements
- Extensive experience of agency side experience of leading the delivery of large scale, complex communication projects/programs in client facing roles
- A deep knowledge of the creative industry including, live events, film, digital, internal communication, environments, delegate management & logistics.
- Proven financial acumen with a keen eye for detail.
- Ability to align, motivate and lead multiple stakeholders (internal and external) in a fast paced, pressured creative environment.
- A willingness to lead by example, to ensure all team members meet/exceed TCEG internal processes, documentation, templates and methodologies to ensure safe, effective project execution.
- Strong team player with a practical, flexible solution focussed approach.
- Prior experience of working with global healthcare clients advantageous but not essential.
As a member of WRG Creative Communication Ltd you will be expected to work within the operational structure of the WRG Business Management System.
WRG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender assignment, religion or belief, marital status, or pregnancy and maternity
Logistics Project Manager
WRG Manchester
This person will be leading multiple projects and the assigned teams in the effective and timely delivery of the overall Logistics activity, both in pre-production, on-site and post-production.
What you will be doing
- Lead the assigned logistics team to continually seek and deliver class-leading solutions
- Lead, mentor and engage with junior team members to develop our stars of the future
- Prepare and maintain accurate project plans and schedules, acting appropriately should the activity change
- Ensure all administration involved in the organisation and deliver of the event is accessible and understood by all available
- Provide support and assistance to all colleagues actively working on the project, ensuring that each team member is compliant with all brief specifications and regulations
- Clearly communicate with all team members, ensuring all up to date information is correct concise and shared in a timely manner
- Successfully negotiate with 3rd party providers and suppliers in order to ensure that WRG secures the best deals around
- Responsible for leading logistical relationships with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
- Actively build and sustain positive client relationships, providing continuous support, whilst helping facilitate the first-class delivery of work by the team
- Actively promote the full range of services that are available within TCEG to build the strength of the business relationship through delivery of value added services
- Ensure team members are effectively managed, coached, mentored and encouraged to develop their talent and skills.
- Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction
- Take full responsibility of budget management and cash flow for assigned projects
- Commercial awareness - maximise income opportunities whilst providing best value for the client, review of management fee vs time in addition to third party cost savings and opportunities to create added value
- Champion visionary opportunities in the successful development of new and innovative technologies, which enhance our industry knowledge and develop our market leading capabilities
- Act as an ambassador for TCEG at all times
What we are looking for
- Solid event management experience gained from a variety of large-scale projects and events, a specialist in complex logistics
- Ability to multi-task and prioritise workload / delegate as necessary, including management of tasks ranging from accommodation, venue, AV & staging requirements, catering, transport, registration and the registration process
- Ability to work to tight deadlines in a high-pressure environment and enjoy working with both internal and external stakeholders, suppliers and teams
- Proven pedigree in developing client and supplier relationships and the ability to deliver market leading capabilities in the logistics field
- Highly motivated and enthusiastic
- Excellent financial and resource management skills combined with good negotiation skills
- Positive can-do attitude
- Excellent communication and literacy skills
- Idea generation and solutions focused
- Lateral thinker with an impeccable eye for detail
- Strong presentation skills, with proven track record of pitches and leading client meetings
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Ability to lead mentor develop and engage with assigned teams
- Fantastic customer service ethic and high expectations of quality
- Flexibility to travel and work outside of normal office hours
- Extensive industry experience
Senior Producer
WRG Manchester, London
Our Live team is expanding! We are looking for Senior Producers to come on board to take our clients experience to the next level!
A bit about the role
- Embrace the agency’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives which bring the values to life
- Ensure the highest standards of quality in all areas of production and event delivery
- Deliver income targets and margins set for the assigned accounts/projects maximising revenue opportunities whilst providing best value for the client
- Provide high quality creative briefs, idea generation, campaign executions across all media, ensuring all communications deliver the Create Unforgettable ethos
- Ensure team members are effectively managed, coached, mentored and encouraged to develop their talents and skills. Ensure they have the opportunity to develop in line with their Skills Logs and CPD plans, in conjunction with Head of Production, HR and in line with their individual needs
- Take responsibility (alongside Executive Producer / Client Director) for the team and suppliers on-site ensuring all H&S and best practice is met
- Adhere to TCEG code of business conduct, and comply with all company policies and procedures, ensuring compliance of all activity with relevant regulatory bodies
- Ensure that project teams are familiar with and are working to ISO procedures at all times
- Actively build and sustain positive client relationships, providing continuous agency support and direction by understanding the brand, business and client’s market/s
- Develop agency relationships (alongside Executive Producer / Client Director) with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
- Actively promote the full range of services that are available within WRG Creative Communication to build the strength of the business relationships through delivery of value added services
- Maintain a broad supplier and freelancer network to ensure that the agency works with the best people in the industry
- Continuously adapt and adjust approaches to remain fresh, cutting edge and ahead of the industry curve
- Acts as an ambassador for The Creative Engagement Group
- Ensure compliance to both our ISO 9001 Quality Management System and ISO 20121 Sustainability Event Management System standards. Our commitment to delivering the highest quality in all our events, exceeding customer expectation and continually improving and innovating our service so that we deliver our sustainability commitment.
What will you be doing
- Manage assigned TCEG production teams managing their project work flow and ensuring they meet the required quality standards
- Effectively deliver client activity through active team management and engaging partner, freelancer and supplier support
- Consistently provide high level creative and strategic thinking that drives solutions for clients and inspires the team
- Mentor, guide and engage with junior team members in order to develop our stars of the future
- Ensure teams produce and update all project documentation (budgets, project plans, schedule, contact reports, etc.) in line with ISO 9001 standards
- Ensure that sustainability targets are met on all assigned projects in accordance with BSI 8901
- Support TCEG’s new business programme working alongside Client Service teams on pitches and proposals
- Actively seek new and engaging technology and solutions to further TCEG’s creative output
- Take an active role in the department attending team meetings, show and tells and supplier visits
What do you need to have
- Highly developed project management and people management skills
- Excellent interpersonal skills with the highest level of professionalism
- Client centric
- Proven pedigree in developing relationships
- Ability to deliver integrated, strategic, intelligent creative solutions
- Ability to lead, mentor, develop and engage with assigned teams
- Fantastic customer service ethic
- High expectations of quality and flawless service delivery
- Enthusiasm in abundance
- Highly Motivated with a positive, can-do attitude
- Solutions focused
- Excellent literacy and numeracy skills
- Commercially minded
- Effective negotiator
- Lateral thinker with a keen eye for attention to detail
- Proactive, organised and methodical
- Punctual and deadline driven
- Confident and engaging presenter
- Able to work in any media across the creative spectrum
- Sound technical knowledge (advanced level)
- Proficient in Microsoft Office and other software relevant to the role/company
Account Co-ordinator
WRG Philadelphia
Our Philadelphia team are looking for a strong Account Co-ordinator to come and join our expanding agency!
What you will be doing
- Demonstrate a thorough knowledge of basic marketing principles, promotional marketing, strong conceptual thinking and a good appreciation of the creative process
- Understand and objectively review the client’s market and competitor activity
- Effectively communicate with all relevant personnel involved with the client account, ensuring all job-related documentation is filed, and updated accordingly
- Produce, review and update all project-related documentation
- Arrange both internal and external meetings, in accordance with agreed procedure
- Prepare and maintain all project timelines, ensuring that key deadlines are met
- Actively follow all approval procedures in compliance with agreed agency guidelines
- Collaboratively deliver work that is accurate and on brief
- Competently prepare written briefs and clearly verbalise brief to Creative
- Backs up conversations in writing as a matter of course
- Partnering with the other areas of the business, ensure delivery of thorough print and artwork briefs
- Foster key internal business relationships, i.e. Creative, Finance, Human Resources, Digital, I.T etc.
- Thorough understanding of company financial process (Procim) and takes management over project financial responsibilities Work to ensure efficient and good working practices with other departments in the agency to build team reputation and promote teamwork
- Adhere to WRG’s code of business conduct, and comply with all regulatory Company policies and procedures
- Develop knowledge of pharmaceutical compliance / regulatory bodies (ABPI, EFPIA, GPP3 etc.)
- Acts as an ambassador for TCEG at all times and have a good knowledge of the group agencies and services
- Arrange project teleconferences and meetings with relevant parties
What we are looking for
- Demonstrates interest in the pharmaceutical industry or has previous scientific/marketing experience
- Understands the nature of pharmaceutical marketing
- Excellent project management and organisation skills
- Competent in Microsoft Word, Excel and PowerPoint
- Excellent verbal and written communication skills
- Effective time management
- Team player
- Proactive
- Creative
- Great eye for detail
Senior Account Manager/Producer
JUST COMMUNICATE London, Buckinghamshire
An exciting new role has become available at Just Communicate, we are looking for a strong Senior Account Manager/Event Producer to join the team!
What will you be doing
- Manage key pharmaceutical client internal and external engagement activities, providing successful quality and commercial management of delivery
- Take responsibility for the successful delivery of projects from briefing to delivery stage and post project reviews ensuring WRG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs
- Be a main point of contact for client stakeholders for new enquiries
- Be a point of escalation for client stakeholders for quality or financial discussions
- Lead and manage a variety of delivery teams across exhibitions, events, video, digital and communications planning and writing, acting as key agency liaison with the client providing guidance and oversight for both the client and internal teams in creating value and excellent results
- Manage multiple and varied budgets from administration, quality control, and pipeline forecasting
- Be responsible for the commercial value of projects, including fees and time spent to maintain margin
- Provide proactive and solutions-oriented account management for excellent client service
- Work with the Client Services Director to take an active role in developing and acquiring new business by proactively managing and maintaining good client relationships
- Develop and manage account plans and provide monthly reports on account progress
- Be curious and observant, interpret client challenges to potentially identify new business opportunities
- Organically promote the full range of TCEG services as appropriate and fit for client needs
What do you need to have
- Manage key pharmaceutical client internal and external engagement activities, providing successful quality and commercial management of delivery
- Take responsibility for the successful delivery of projects from briefing to delivery stage and post project reviews ensuring WRG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs
- Be a main point of contact for client stakeholders for new enquiries
- Be a point of escalation for client stakeholders for quality or financial discussions
- Lead and manage a variety of delivery teams across exhibitions, events, video, digital and communications planning and writing, acting as key agency liaison with the client providing guidance and oversight for both the client and internal teams in creating value and excellent results
- Manage multiple and varied budgets from administration, quality control, and pipeline forecasting
- Be responsible for the commercial value of projects, including fees and time spent to maintain margin
- Provide proactive and solutions-oriented account management for excellent client service
- Work with the Client Services Director to take an active role in developing and acquiring new business by proactively managing and maintaining good client relationships
- Develop and manage account plans and provide monthly reports on account progress
- Be curious and observant, interpret client challenges to potentially identify new business opportunities
- Organically promote the full range of TCEG services as appropriate and fit for client needs
Senior Healthcare Account Manager
WRG London
Our Client Services team is growing! We are on the lookout for an experienced Senior Account Manager to join the agency to work with some of our key healthcare clients. If you are looking for your next challenge, we may just have it!
What you will be doing
- Manage key pharmaceutical client internal and external engagement activities, providing successful quality and commercial management of delivery
- Take responsibility for the successful delivery of projects from briefing to delivery stage and post project reviews ensuring WRG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs
- Be a main point of contact for client stakeholders for new enquiries
- Be a point of escalation for client stakeholders for quality or financial discussions
- Lead and manage a variety of delivery teams across exhibitions, events, video, digital and communications planning and writing, acting as key agency liaison with the client providing guidance and oversight for both the client and internal teams in creating value and excellent results
- Manage multiple and varied budgets from administration, quality control, and pipeline forecasting
- Be responsible for the commercial value of projects, including fees and time spent to maintain margin
- Provide proactive and solutions-oriented account management for excellent client service
- Work with the Client Services Director to take an active role in developing and acquiring new business by proactively managing and maintaining good client relationships
- Develop and manage account plans and provide monthly reports on account progress
- Be curious and observant, interpret client challenges to potentially identify new business opportunities
- Organically promote the full range of TCEG services as appropriate and fit for client needs
What do you need to have
- Good experience in pharmaceutical sector / account management
- Good experience in pharmaceutical congress and exhibitions
- Good experience in internal conferences and events
- Excellent listener
- Excellent written and verbal communication skills
- Strong problem solver
- Excellent financial management
- Excellent project management skills
- High attention to detail
- Naturally demonstrates passion, innovation and integrity in excellent customer service
- Social, warm and open personality
- Excellent management skills; calm and professional under pressure, able to take decisions and provide clear direction
- Good balance of ability to delegate, and ensure quality control
- Nurturing to wider team junior members, willing to support, guide, teach and train
- Confident in when to ask for support and guidance from Client Services Director in strategic action and advice
- Curious information seeker; asks questions, researches, gathers and shares insights
- Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)
- Comfortable with new challenges and working with experts in creating innovative solutions
Senior Project Manager
JUST COMMUNICATE Buckinghamshire
We are on the look out for an amazingly talent Project Manager to join the agency! If you have a broad background working with pharmaceutical clients, we would love to chat!
What you will be doing
- Develop and execute major exhibition projects within the Pharmaceuticals space on behalf of Global Pharmaceutical and health sector client
- Exhibit projects from 10 to 1000m2 including facilitation, management of exhibit and event digital tactics working both internally and externally with third party agencies
- Take ownership of client account, project, budgeting, invoicing and reconciliation of projects, ensuring profitability and that corporate margins are met
- Working with internal/external design team manage the exhibit/event design and concept development process adopting a creative and innovation attitude
- Negotiate best price from external suppliers/contractors
- Manage account/project financials through Procim providing financial updates to Managing Director when requested
- Responsible for organic growth within your respective account/s. Sourcing pitch and additional project opportunities via existing clients and where possible identifying new business leads
- Where possible “fill the white space” working with the extended TCEG teams. Be an ambassador for Just Communicate and the wider TCEG.
- Manage internal/external resources to deliver client projects on time and to agency quality standards
- Establish project deliverable timelines and manage timelines for deliverables effectively
- Work in a productive and flexible manner to manage own project workload
- Have ability to put together compelling and effective project solutions/client proposals
- Act as central point of contact for all aspects of a project and colleagues as appropriate
- Lead exhibition project and pitch processes through design and proposal content and end delivery to client
- Input into design through potential manufacture and production routes
- Put together the final proposal and supporting documentation that answers the client brief and are within the specified budget
- Provide high quality campaign execution, which may include the involvement of appropriate 3rd party resources from within both the internal/external infrastructure of the agency. Whilst ensuring all campaigns adhere to the relevant legal and regulatory restrictions
- Responsible for the effective and profitable management of client account and their projects with a “can do” attitude
- Take responsibility for the design of any project you are involved in, from initial concept through to client delivery
- Actively follow all “Sign Off” procedures and comply with agreed agency guidelines
- Foster key internal business relationships, i.e. Finance, Human Resources, I.T, Digital etc.
- Ensure compliance of all activity with relevant client and internal regulatory bodies
- Have a voice, utilise your ideas and share them with the agency. No idea is a bad idea
- Keep abreast of industry changes, new technology, attending shows and reading literature, where applicable
- Strive to ensure highest quality in all our events, exceeding customer expectation and continually improving and innovating our service so that we deliver our sustainability commitment.
what we are looking for
- Experience within the Pharma industry a bonus
- Responsibilities across Exhibits and ideally experience within Live events/meetings production but not essential
- Have an understanding of the industry we work in and the media available to us
- Know how to work constructively with others, demonstrate solid delegation skills where require
- Manage self and other expectations, having the ability to “bounce back”
- Have proven ability to come up with ideas/solutions to specific executions which answer the brief
- Possess solid negotiation skills (Suppliers, contractors etc)
- Have a keen eye for creative and detail
- Possess a high level of competency in written English and verbal communication skills
- Through excellence build trust and reputation within client account
- Show tenacity and resilience in all that you do
Delegate Manager - Healthcare
WRG Manchester, London
We are looking for an amazing Delegate Manager to join our Healthcare Logistics team. As part of the Healthcare team you will work for one of our key pharmaceutical clients, organising the logistics of registration, travel and accommodation
This role, which includes national and international travel, requires you to have previous experience in the pharmaceutical sector and ideally specific experience of clinical events such as Investigator Meetings and Advisory Boards.
The successful candidate will support the Project Manager and designated team in the effective and timely delivery of the delegate management, both in pre-production, on-site and post-production. There may be the opportunity to deliver their own smaller meetings.
What you will be doing
- Participate in venue search, evaluate venues and proposals with the support of the Project Manager and complete proposals and budgets for client submission
- Efficiently and successfully organise and co-ordinate the logistics and administration of all registration, travel and accommodation requirements
- Respond to internal and external enquiries in a timely manner
- Collaborate effectively with key suppliers
- Produce, review, monitor and action all event related documentation, ensuring that appropriate records are maintained and filed correctly.
- Continuously provide high quality on-site support
What you need to have
- Experienced in the use of registration systems
- Delegate management experience in the pharmaceutical sector
- Venue search [preferred – but not essential]
- With enthusiasm in abundance, you will be highly motivated, proactive, organised and methodical and have a keen eye for detail
- Excellent literacy and numeracy skills
- Excellent communication skills, verbal and written
- The flexibility to travel overseas and work from other agency locations in the UK
Warehouse and Logistics Manager
JUST COMMUNICATE Buckinghamshire
We have an amazing opportunity at Just Communicate. We are looking for a experienced Warehouse and Logistics Manager to join our team to come on-board and provide an exceptional service!
What you will be doing
- Responsible for logistical and technical operations support of Just Communicate exhibit and live event projects
- Responsible for Warehouse assistant line reporting and the delegation of responsibilities outlined below to warehouse assistant where necessary
- Driving and transportation of exhibit and live events where required on specific projects
- Working in partnership with the Project management teams across all accounts
- Consider, Research, Evaluate and provide solutions for meeting/exhibit logistical, venue and transport planning, programing and execution
- Act as key point of contact for all Just Communicate logistics and 3rd party suppliers (Exhibit Contractors, Transport companies, rigging, production, designers and AV suppliers
- Effectively negotiate costs with suppliers and manage the allocation of budgets to suppliers with a focus on margins/profitability
- Provide Project management team with quotations as required for shipping, I&D, venue services, transport logistics, AV and storage
- Responsible for the upkeep, maintenance of all kit within the JC warehouse and upkeep of kit tracking systems working with WRG IT
- Ensure PAT testing certificates upto date for on-site/warehouse tools and kit working with contractors
- Responsible for the upkeep, maintenance and tracking of all JC owned AV
- Responsible for regular reviews of JC Warehouse and farm contents, client owned materials. Ensure regular reviews with Directors and make recommendations for removal/disposal
- Working with Project management team ensuring total compliance to H&S protocols
- Ensure on site H&S briefings are adhered to working alongside Gallowglass. Brief internal team on any H&S related issues/updates
- Create on site production/construction execution plan, including all administration necessities, and execute project in a safe and controlled manner
- Act as an ambassador for Just Communicate and the wider TCEG team
- Commit to delivering the highest quality in all our events, exceeding customer expectation and continually improving and innovating our service offering
- Maintenance of company vehicles (Tax, Insurance, MOT etc)
What we are looking for
- Enthusiasm and self-motivation
- Problem solver
- Highly Motivated
- Positive/can do attitude
- Excellent literacy skills
- Proactive, organised and methodical
- Understanding of the industry we work in and the media/facilities available to us
General Enquiries
Media Enquiries
Careers Enquiries
WRG Manchester
General enquiries
T: +44 (0) 845 313 0000
E: hello.manchester@wrglive.com
Merchants Warehouse,
21 Castle Street,
Manchester,
M3 4LZ,
UK
WRG London
General enquiries
T: +44 (0) 845 313 0000
E: hello.london@wrglive.com
36 Great Titchfield St,
London,
W1W 8BQ,
UK
WRG Philadelphia
General enquiries
T: +1 267 930 3570
E: hello.philadelphia@wrglive.com
1800 John F Kennedy Blvd.
Suite 503
Philadelphia
PA 19103
USA
WRG Basel
General enquiries
T: +44(0)845 313 0000
E: hello.basel@wrglive.com
5th floor,
Innere Margarethenstrasse 5,
4051 Basel,
Switzerland
Some of our team
Russ Lidstone
CEO
Over twenty-five years’ experience in marketing communications as strategist and CEO
David Sharrock
COO
Trained as an accountant with Ernst & Young
Carl Halliday
Director
Carl has over 20 years’ experience in the events industry
Graeme Beavers
VP, North America
WRG’s presence in North America
Mark Gass
Executive Creative Director
Advocate of our ‘Create Unforgettable’ ethos
Kath Goodson
Client Engagement Director
A wealth of experience from a number of sectors
Tim Williams
Operations Director
A central role in direction and operational efficiency
Tim Collett
Head of Live Events
Tim’s mission is to ensure the highest possible standard of creativity and delivery.
Chris Brogan
Digital Creative Director
A passion for design and innovation
Madelaine Allen
Client Engagement Director
Experience of leading global accounts
Charlotte Smithson
Creative Director
Champion for experiential, leading creative projects of all sizes
Jen Robison
Creative Director
Heading up the creative team in WRG Philadelphia
Mark Jackson
Head of Environments
Heading up a talented and expanding team
Liz Nassari
Head of Human Resources
Experienced in delivering HR within global agencies
Andrew Gilkerson
Client & Procurement Director
Uses his corporate procurement background
Ben Atherton
Client Engagement Director
Focus on global events and sponsorship
Fiona Barwell
Commercial Director, Medical Communications
Provides strategic client leadership across several global accounts
Laura Hunt
Strategic Planner
Developing ground breaking communication strategies for our clients
Lisa Stevens
Client Director
A passionate and driven Client Director
Gemma Lowry
Head of Hybrid & Virtual Events
Engaging virtual audiences to ensure the delivery of a memorable message
Hannah Parkinson
Marketing Manager
Promotes our stories and manages the WRG marketing approach
Sallie Coventry
Client Engagement Director
Optimising relationships with our pharmaceutical clients
Kristen Waddell
Client Engagement Director
Developing our client relationships in a variety of sectors
Melanie Ingram
Congress Project Director
heading up our entire congress team
Russ Lidstone
CEO
Starting his career at Coca-Cola, Russ has over twenty-five years’ experience in marketing communications as an agency strategist and CEO.
He has held planning and leadership roles in blue chip integrated advertising agencies including McCann, Butterfield Day, HHCL, Lowe, JWT and most recently Havas Worldwide, where he was CEO for over six years.
During his time at Havas London he won the accolade 'Media Employer of the Year' – his biggest point of personal pride.
David Sharrock
COO
David trained as an accountant with Ernst & Young before spending four years as a management consultant working mainly with clients in the media and creative sector.
He joined Guardian Media Group where he spent twelve years in financial and operational roles before he became Managing Director of MEN Media. He joined WRG’s leadership team as part of the acquisition of the business by LDC to support its growth. Somehow, he manages to coach a youth football team too.
Carl Halliday
Director
Carl has over 20 years’ experience in the events industry, having produced events on every continent of the world. From product launches and fashion shows to exhibitions and international congress, Carl has delivered events with audiences up to 5000 people. Carl works across every aspect of an event, from its inception to its completion.
Graeme Beavers
VP, North America
Graeme has been with WRG for nine years, following successful careers in sales and customer marketing at Pfizer Pharmaceuticals and general management with the National Health Service in the UK.
As a client director in London, Graeme used deep healthcare insight to build a number of successful client accounts and some outstanding campaigns and events. Having moved to Philadelphia early 2014 to set up WRG’s presence in North America, he quickly established the office as a key part of the global network.
When not hard at work, Graeme can be found running the streets of Philly.
Mark Gass
Executive Creative Director
As group Creative Director, Mark’s responsible for the overall direction of all creative departments across the network.
Having spent over twenty years in advertising, creating international campaigns for the likes of Nivea as an Executive Creative Director at TBWA, he now sits comfortably at the evolving intersection where brand and experiential meet.
An advocate of our ‘Create Unforgettable’ ethos, he helps the team to deliver impactful and engaging experiences for the likes of Nokia, adidas, HP and Shell, right across the globe. Mark loves visiting art galleries - especially the gift shops - and is a sucker for anything handmade.
Kath Goodson
Client Engagement Director
Based in our London office, Kath joined WRG over 5 years ago, bringing with her a wealth of experience from a number of sectors to lead some of our global accounts.
Always putting clients’ best interests at the forefront of her mind, she is steadfastly committed to helping them achieve their objectives. She ensures consistency across all aspects of events and is devout in her pursuit of value for the client’s money, qualities that have made her a valued contact for clients including Nissan and HPE.
A lover of photography, Kath harbours an ambition to one day enter the World Photography awards.
Tim Williams
Operations Director
Since joining WRG eleven years ago, Tim has worked his way through the business to his current position.
In this role, he has direct responsibility for the UK Production, Logistics and Congress teams as well as playing a central role in overall direction and operational efficiency of the company as part of WRG’s Global Management Team.
Outside of work, Tim loves the outdoors, particularly anything that involves two wheels and going fast.
Tim Collett
Head of Live Events
A graduate of the Event Management degree program, Tim has over fifteen years’ experience in the live events industry, including over 11 years at Jack Morton as an Executive Producer.
Tim has led the creation and delivery of brand experiences across many industry sectors, and has operated around the world; from product launches, to roadshows, conferences, and meetings
In addition to his work in the corporate events arena, Tim has been instrumental in the coordination of some of the UK’s largest public events and spectacles.
When he isn’t leading the events team, Tim spends much of his spare time handling events schedules for his three young daughters – at swimming lessons, dance classes, and children’s parties.
Chris Brogan
Digital Creative Director
Chris has spent the majority of his career in advertising with McCann-Erickson, BJL and BDH/TBWA, designing campaigns for major brands in both traditional and digital advertising.
With a passion for design and innovation, Chris spends his time looking for insight into digital trends and exploring what is possible.
Chris enjoys the outdoors where you can find him hill walking, mountain biking – and above all other pursuits – snowboarding.
Madelaine Allen
Client Engagement Director
A passionate and dedicated account director with a wide experience of the pharmaceutical industry, she’s skilled in communication engagement and maximising impact and value of client investment.
With experience of leading global accounts and a variety of internal and external meetings in the UK, Europe, America and Asia, she’s overseen everything from small intimate brand forums, to large international congresses. Few know that she’s also a qualified ski instructor.
Charlotte Smithson
Creative Director
Charlotte thrives on the breadth of creative work we cover at WRG, and directs projects across the creative departments at our Manchester office.
She enjoys the challenge of changing behaviours in a memorable way, and the scope of creative possibilities in experiential marketing.
Charlotte plays a key role in our healthcare offering – yet in her 7 years at WRG, she has worked for a huge range of clients in various industries, and has spent time working in all of our global offices.
A little known fact about Charlotte is that she has the greenest balcony in Manchester.
Jen Robison
Creative Director
As Creative Director in our Philadelphia office, Jen oversees creative projects for a broad spectrum of clients and industries.
While driving great creative work for existing clients and developing new business in this key region, she also coordinates with the global creative team and seeks exciting opportunities to be taken up across The Creative Engagement Group.
Jen started her career at the boutique advertising agency Rawle Murdy, and quickly found her way to the experiential realm at Jack Morton. In 2008 Jen started her own agency, developing creative programs for clients including Google, Sharp Aquos, AbbVie, Sanofi and Proctor & Gamble. Most recently, she served as Executive Creative Director at the agency MKTG working on projects for MSNBC, ESPN, Marriott, Diageo and Nike. On weekends, Jen can be found wandering the streets of Brooklyn with her husband and pet pug.
Mark Jackson
Head of Environments
A trained Industrial Designer, Mark spent three years designing commercial interiors before joining WRG.
Having designed and delivered many of our largest international projects for clients such as adidas, Ricoh, Nokia and Orange, he’s now heading up a talented and expanding team. Under his stewardship, it’s seen a period of rapid growth globally, particularly in North America.
A keen mountain biker, his growing family have meant an ever larger bike collection.
Liz Nassari
Head of Human Resources
Liz supports our HR teams in The Creative Engagement Group, as well as overseeing our HR approach in all areas of our business – including the US.
Responsible for all things HR within the agency, she ensures that WRG, The Moment and Just Communicate can attract, retain and develop the best people in the sector.
Liz has experience in various international sectors within global agencies, focusing on talent management and development to meet employee and client needs on a global scale.
Outside of work, Liz likes to be… outside – on camping trips in the UK.
Andrew Gilkerson
Client & Procurement Director
Andrew has been in the events industry for over twenty years, in both agency and corporate roles.
As well as operational and account management positions, Andrew spent ten years with global Pharmaceutical, Pfizer. He led the Meetings and Congress Procurement category for Europe, designing and delivering a regional strategic meetings management programme. As Client & Procurement Director at WRG, he uses his corporate procurement background to create value for clients in all areas of the client-supplier relationship.
When he gets the time, you'll find him out and about on his road bike.
Ben Atherton
Client Engagement Director
Ben joined WRG after 14 years at Nortel, Cisco and EY where he held a variety of senior marketing roles with a focus on global events and sponsorship.
He led customer projects at the Beijing 2008, Vancouver 2010 and London 2012 Olympic Games and whilst at EY, worked with the UK’s leading entrepreneurial growth businesses. He’s married with two children and reluctantly accepts he will never make it as a professional footballer.
Fiona Barwell
Commercial Director, Medical Communications
With almost twenty years’ experience working in medical communications and leading large account teams, Fiona provides strategic client leadership across a range of our communication, medical education and advocacy programmes for the Medical Communications arm at WRG.
Fiona believes in building truly collaborative relationships with her clients and with the rest of team, constantly strives to ensure the pursuit of better. The Ireland rugby team rates highly in Fiona’s list of loves but has now been usurped by her ‘chaos twins’.
Laura Hunt
Strategic Planner
Laura works with teams across the group, bringing deep insights into the business environment of some of the agency’s largest accounts.
Laura brings an analytical approach to projects, from over twelve years’ experience in marketing communications – specialising in account development, strategy, and collaboration with live experience teams. In her spare time she enjoys trying out all the latest exercise classes, including trampolining!
Lisa Stevens
Client Director
Lisa loves working with her clients to understand and develop a brief, and how it can be brought to life.
Lisa has over 12 years’ events experience working on both corporate and agency side. She has delivered a wide range of global events from 50-2000 delegates, across a range of sectors – retail, finance, automotive, and particularly healthcare.
When not working, Lisa loves running, spending time with her family and friends, and is always up for a glass of fizz!
Gemma Lowry
Head of Hybrid & Virtual Events
Gemma has over a decade of live event and communication expertise over various industries and channels.
As Head of Hybrid & Virtual Events she specialises in engaging virtual audiences to ensure the delivery of an interactive and memorable message. Day to day Gemma aligns closely with our Live, Film, Communications, and Digital teams to ensure seamless integration of these fundamental disciplines and to deliver a holistic and thought through programme.
Time spent away from the world of virtual events is all about life’s little luxuries…good food, exploring the world and a decent northern cuppa!
Hannah Parkinson
Marketing Manager
As marketing manager, Hannah coordinates the communication strategy for WRG and The Creative Engagement Group, to drive their digital presence.
Working across the agency and its network to maintain a consistent marketing approach, Hannah promotes our marketing stories through internal and external communications channels.
She brings with her ten years’ experience as account manager at WRG – handling multiple communications projects for a range of clients.
Hannah has a real passion for food and spends most of her spare time cooking up a storm in the kitchen.
Sallie Coventry
Client Engagement Director
Sallie leads the account strategy for our biggest pharmaceutical client internationally, looking for opportunities across The Creative Engagement Group.
She has worked in the events industry for 20 years – most of her career she has spent working for healthcare clients, which she finds massively rewarding. For Sallie, there is no better buzz than delighting clients with a brilliant idea. Sallie brings with her experience in logistics management, account direction, and delivering trade shows as portfolio lead for Reed Exhibitions.
Beyond her work life, Sallie enjoys hiking, swimming, and cooking. But not all at the same time.
Kristen Waddell
Client Engagement Director
Kristen is responsible for client engagement on a range of WRG’s global healthcare, technology and retail clients.
As well as taking our unique offering to existing clients, Kristen develops new markets for the agency across The Creative Engagement Group. She joined WRG after 6 years in the corporate pharmaceutical world, bringing her expertise in strategic change management. She joined WRG from the pharmaceutical industry, bringing her expertise in strategic change management, innovation, business process optimisation and global congresses.
Outside of work, Kristen enjoys interior design, hosting dinner parties, and skiing.
Melanie Ingram
Congress Project Director
Mel manages the day-to-day operations of our congress team. She carries her experience in logistics and client understanding into each new job.
Mel brings twelve years of experience in logistics – focusing on congress logistics –six years at WRG and a further six in her previous agency, all with the same client.
Built on the strong foundation of the client relationship, Mel has delivered a wide scope of work, including ad boards, investigator meetings, and congresses… all spanning over five continents.
In her downtime, Mel’s guilty pleasure is watching Emmerdale.