What will you be doing

• Lead the assigned logistics team to continually seek and deliver class-leading solutions
• Lead, mentor and engage with all levels of team members to develop our stars of the future
• Initiate and oversee accurate project plans and schedules, acting appropriately should the activity change and directly managing and troubleshooting any increased scope
• Clearly communicate with all team members, ensuring all up to date information is correct, concise and shared in a timely manner
• Provide support and assistance to all colleagues actively working on the project, ensuring that each team member is compliant with all brief specifications and regulations
• Successfully negotiate with 3rd party providers and suppliers in order to ensure that TCEG secures the best deals around
• Responsible for leading logistical relationships with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
• Actively build and sustain positive client relationships, providing continuous support, whilst helping facilitate the first-class delivery of work by the team
• Actively promote the full range of services that are available within TCEG to build the strength of the business relationship through delivery of value added services
• Ensure team members are effectively managed, coached, mentored and encouraged to develop their talent and skills. Provide relevant assistance by creating clear development plans, in conjunction with HR and in line with business and individual needs
• Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction
• Take full responsibility of budget management and cash flow for assigned projects
• Commercial awareness - maximise income opportunities whilst providing best value for the client, review of management fee vs time in addition to third party cost savings and opportunities to create added value
• Champion visionary opportunities in the successful development of new and innovative technologies, which enhance our industry knowledge and develop our market leading capabilities
• Act as an ambassador for TCEG at all times

What do you need to have 

• Solid event management experience gained from a variety of large-scale projects and events, a specialist in complex logistics
• Ability to multi-task and prioritise workload / delegate as necessary, on an individual and team basis, including management of tasks ranging from accommodation, venue, AV & staging requirements, catering, transport, registration and the registration process
• Ability to work to tight deadlines in a high-pressure environment and enjoy working with both internal and external stakeholders, suppliers and teams
• Proven pedigree in developing client and supplier relationships and the ability to deliver market leading capabilities in the logistics field
• Highly motivated and enthusiastic
• Excellent financial and resource management skills combined with good negotiation skills
• Positive can-do attitude
• Excellent communication and literacy skills
• Idea generation and solutions focused
• Lateral thinker with an impeccable eye for detail
• Strong presentation skills, with proven track record of pitches and leading client meetings
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Ability to lead mentor develop and engage with assigned teams
• Fantastic customer service ethic and high expectations of quality
• Flexibility to travel and work outside of normal office hours
• Extensive industry and project management experience

The Creative Engagement Group (TCEG) is a collection of brands (WRG, Just Communication & The Moment) that collectively deliver world class creative experiences through a range of communication channels (live, environments, film, digital, logistics etc..) for some of the world’s most ambitious people and organisations.

We currently have an exciting opportunity for an experienced Program Manager to work alongside our existing Client Engagement Directors and service line Project Managers to deliver a range of complex communication programs across our global clients across a range of channels (live events, film, digital, print, logistics etc…).

Key Responsibilities

• Work closely with Client Engagement Directors, Creative Directors and service line Project Managers to lead complex projects spanning multiple communication channels.
• Work closely with the Client Engagement Director to successfully manage the client relationship and expectations.
• Design and oversee the projects critical path ensuring all interdependencies are highlighted, reviewed and agreed across all service lines.
• Possess strong financial acumen to ensure all work streams are delivered on time, on brand and on budget (alongside service line Project Managers as necessary).
• Establish and manage an effective governance structure to ensure effective communication with, and management of, multiple stakeholders on progress, milestones, dependencies, risks and decisions required.
• Create daily/weekly/monthly progress reports to monitor activities and progress against key milestone dates.
• Work with the Operations Managers and service line Project Managers to ensure projects are resource with the appropriate skills in a commercially beneficial and efficient way.
• Continually look for opportunities to secure new business.
• Champion TCEG, it’s values and the creation of unforgettable client experiences.

Personal Requirements

• Extensive experience of agency side experience of leading the delivery of large scale, complex communication projects/programs in client facing roles
• A deep knowledge of the creative industry including, live events, film, digital, internal communication, environments, delegate management & logistics.
• Proven financial acumen with a keen eye for detail.
• Ability to align, motivate and lead multiple stakeholders (internal and external) in a fast paced, pressured creative environment.
• A willingness to lead by example, to ensure all team members meet/exceed TCEG internal processes, documentation, templates and methodologies to ensure safe, effective project execution.
• Strong team player with a practical, flexible solution focussed approach.
• Prior experience of working with global healthcare clients advantageous but not essential.

As a member of WRG Creative Communication Ltd you will be expected to work within the operational structure of the WRG Business Management System.

WRG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender assignment, religion or belief, marital status, or pregnancy and maternity

A bit about the role 

• Embrace the agency’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives which bring the values to life
• Ensure the highest standards of quality in all areas of production and event delivery
• Deliver income targets and margins set for the assigned accounts/projects maximising revenue opportunities whilst providing best value for the client
• Provide high quality creative briefs, idea generation, campaign executions across all media, ensuring all communications deliver the Create Unforgettable ethos
• Ensure team members are effectively managed, coached, mentored and encouraged to develop their talents and skills. Ensure they have the opportunity to develop in line with their Skills Logs and CPD plans, in conjunction with Head of Production, HR and in line with their individual needs
• Take responsibility (alongside Executive Producer / Client Director) for the team and suppliers on-site ensuring all H&S and best practice is met
• Adhere to TCEG code of business conduct, and comply with all company policies and procedures, ensuring compliance of all activity with relevant regulatory bodies
• Ensure that project teams are familiar with and are working to ISO procedures at all times
• Actively build and sustain positive client relationships, providing continuous agency support and direction by understanding the brand, business and client’s market/s
• Develop agency relationships (alongside Executive Producer / Client Director) with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
• Actively promote the full range of services that are available within WRG Creative Communication to build the strength of the business relationships through delivery of value added services
• Maintain a broad supplier and freelancer network to ensure that the agency works with the best people in the industry
• Continuously adapt and adjust approaches to remain fresh, cutting edge and ahead of the industry curve
• Acts as an ambassador for The Creative Engagement Group
• Ensure compliance to both our ISO 9001 Quality Management System and ISO 20121 Sustainability Event Management System standards. Our commitment to delivering the highest quality in all our events, exceeding customer expectation and continually improving and innovating our service so that we deliver our sustainability commitment.

What will you be doing 

• Manage assigned TCEG production teams managing their project work flow and ensuring they meet the required quality standards
• Effectively deliver client activity through active team management and engaging partner, freelancer and supplier support
• Consistently provide high level creative and strategic thinking that drives solutions for clients and inspires the team
• Mentor, guide and engage with junior team members in order to develop our stars of the future
• Ensure teams produce and update all project documentation (budgets, project plans, schedule, contact reports, etc.) in line with ISO 9001 standards
• Ensure that sustainability targets are met on all assigned projects in accordance with BSI 8901
• Support TCEG’s new business programme working alongside Client Service teams on pitches and proposals
• Actively seek new and engaging technology and solutions to further TCEG’s creative output
• Take an active role in the department attending team meetings, show and tells and supplier visits

What do you need to have 

• Highly developed project management and people management skills
• Excellent interpersonal skills with the highest level of professionalism
• Client centric
• Proven pedigree in developing relationships
• Ability to deliver integrated, strategic, intelligent creative solutions
• Ability to lead, mentor, develop and engage with assigned teams
• Fantastic customer service ethic
• High expectations of quality and flawless service delivery
• Enthusiasm in abundance
• Highly Motivated with a positive, can-do attitude
• Solutions focused
• Excellent literacy and numeracy skills
• Commercially minded
• Effective negotiator
• Lateral thinker with a keen eye for attention to detail
• Proactive, organised and methodical
• Punctual and deadline driven
• Confident and engaging presenter
• Able to work in any media across the creative spectrum
• Sound technical knowledge (advanced level)
• Proficient in Microsoft Office and other software relevant to the role/company

What will you be doing

• Manage key pharmaceutical client internal and external engagement activities, providing successful quality and commercial management of delivery
• Take responsibility for the successful delivery of projects from briefing to delivery stage and post project reviews ensuring WRG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs
•  Be a main point of contact for client stakeholders for new enquiries
•  Be a point of escalation for client stakeholders for quality or financial discussions
•  Lead and manage a variety of delivery teams across exhibitions, events, video, digital and communications planning and writing, acting as key agency liaison with the client providing guidance and oversight for both the client and internal teams in creating value and excellent results
• Manage multiple and varied budgets from administration, quality control, and pipeline forecasting
• Be responsible for the commercial value of projects, including fees and time spent to maintain margin
• Provide proactive and solutions-oriented account management for excellent client service
• Work with the Client Services Director to take an active role in developing and acquiring new business by proactively managing and maintaining good client relationships
• Develop and manage account plans and provide monthly reports on account progress
• Be curious and observant, interpret client challenges to potentially identify new business opportunities
• Organically promote the full range of TCEG services as appropriate and fit for client needs

What do you need to have

• Manage key pharmaceutical client internal and external engagement activities, providing successful quality and commercial management of delivery
• Take responsibility for the successful delivery of projects from briefing to delivery stage and post project reviews ensuring WRG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs
• Be a main point of contact for client stakeholders for new enquiries
• Be a point of escalation for client stakeholders for quality or financial discussions
• Lead and manage a variety of delivery teams across exhibitions, events, video, digital and communications planning and writing, acting as key agency liaison with the client providing guidance and oversight for both the client and internal teams in creating value and excellent results
• Manage multiple and varied budgets from administration, quality control, and pipeline forecasting
• Be responsible for the commercial value of projects, including fees and time spent to maintain margin
• Provide proactive and solutions-oriented account management for excellent client service
• Work with the Client Services Director to take an active role in developing and acquiring new business by proactively managing and maintaining good client relationships
• Develop and manage account plans and provide monthly reports on account progress
• Be curious and observant, interpret client challenges to potentially identify new business opportunities
• Organically promote the full range of TCEG services as appropriate and fit for client needs

What you will be doing

• Develop and execute major exhibition projects within the Pharmaceuticals space on behalf of Global Pharmaceutical and health sector client 
• Exhibit projects from 10 to 1000m2 including facilitation, management of exhibit and event digital tactics working both internally and externally with third party agencies
• Take ownership of client account, project, budgeting, invoicing and reconciliation of projects, ensuring profitability and that corporate margins are met
•  Working with internal/external design team manage the exhibit/event design and concept development process adopting a creative and innovation attitude
•  Negotiate best price from external suppliers/contractors
• Manage account/project financials through Procim providing financial updates to Managing Director when requested
•  Responsible for organic growth within your respective account/s. Sourcing pitch and additional project opportunities via existing clients and where possible identifying new business leads
• Where possible “fill the white space” working with the extended TCEG teams. Be an ambassador for Just Communicate and the wider TCEG.
• Manage internal/external resources to deliver client projects on time and to agency quality standards
• Establish project deliverable timelines and manage timelines for deliverables effectively
• Work in a productive and flexible manner to manage own project workload
• Have ability to put together compelling and effective project solutions/client proposals
• Act as central point of contact for all aspects of a project and colleagues as appropriate
• Lead exhibition project and pitch processes through design and proposal content and end delivery to client
• Input into design through potential manufacture and production routes
• Put together the final proposal and supporting documentation that answers the client brief and are within the specified budget
• Provide high quality campaign execution, which may include the involvement of appropriate 3rd party resources from within both the internal/external infrastructure of the agency. Whilst ensuring all campaigns adhere to the relevant legal and regulatory restrictions
• Responsible for the effective and profitable management of client account and their projects with a “can do” attitude
• Take responsibility for the design of any project you are involved in, from initial concept through to client delivery
• Actively follow all “Sign Off” procedures and comply with agreed agency guidelines
• Foster key internal business relationships, i.e. Finance, Human Resources, I.T, Digital etc.
•  Ensure compliance of all activity with relevant client and internal regulatory bodies 
•  Have a voice, utilise your ideas and share them with the agency. No idea is a bad idea
• Keep abreast of industry changes, new technology, attending shows and reading literature, where applicable
• Strive to ensure highest quality in all our events, exceeding customer expectation and continually improving and innovating our service so that we deliver our sustainability commitment.

what we are looking for 

• Experience within the Pharma industry a bonus
• Responsibilities across Exhibits and ideally experience within Live events/meetings production but not essential
• Have an understanding of the industry we work in and the media available to us
• Know how to work constructively with others, demonstrate solid delegation skills where require
• Manage self and other expectations, having the ability to “bounce back”
• Have proven ability to come up with ideas/solutions to specific executions which answer the brief
• Possess solid negotiation skills (Suppliers, contractors etc)
• Have a keen eye for creative and detail
• Possess a high level of competency in written English and verbal communication skills
• Through excellence build trust and reputation within client account
• Show tenacity and resilience in all that you do

What you will be doing

• Responsible for logistical and technical operations support of Just Communicate exhibit and live event projects
• Responsible for Warehouse assistant line reporting and the delegation of responsibilities outlined below to warehouse assistant where necessary
• Driving and transportation of exhibit and live events where required on specific projects
• Working in partnership with the Project management teams across all accounts
• Consider, Research, Evaluate and provide solutions for meeting/exhibit logistical, venue and transport planning, programing and execution
• Act as key point of contact for all Just Communicate logistics and 3rd party suppliers (Exhibit Contractors, Transport companies, rigging, production, designers and AV suppliers
• Effectively negotiate costs with suppliers and manage the allocation of budgets to suppliers with a focus on margins/profitability
• Provide Project management team with quotations as required for shipping, I&D, venue services, transport logistics, AV and storage
• Responsible for the upkeep, maintenance of all kit within the JC warehouse and upkeep of kit tracking systems working with WRG IT
• Ensure PAT testing certificates upto date for on-site/warehouse tools and kit working with contractors
•  Responsible for the upkeep, maintenance and tracking of all JC owned AV
•  Responsible for regular reviews of JC Warehouse and farm contents, client owned materials. Ensure regular reviews with Directors and make recommendations for removal/disposal
• Working with Project management team ensuring total compliance to H&S protocols
• Ensure on site H&S briefings are adhered to working alongside Gallowglass. Brief internal team on any H&S related issues/updates
• Create on site production/construction execution plan, including all administration necessities, and execute project in a safe and controlled manner
• Act as an ambassador for Just Communicate and the wider TCEG team
• Commit to delivering the highest quality in all our events, exceeding customer expectation and continually improving and innovating our service offering
• Maintenance of company vehicles (Tax, Insurance, MOT etc)

What we are looking for

• Enthusiasm and self-motivation
• Problem solver
• Highly Motivated
• Positive/can do attitude
• Excellent literacy skills
• Proactive, organised and methodical
• Understanding of the industry we work in and the media/facilities available to us