What you will be doing

• Embrace and master our digital solutions and services in a timely manner to ensure we continue to deliver digital solutions quickly and effectively for our clients
• Track digital project deliverables and ensure alignment with client deadlines
• Ensure projects adhere to frameworks and all functional documentation is maintained appropriately for each project
• Communicate with internal/external development teams and ensure all members are executing delegated tasks
• Assess project risks and issues and provide solutions where applicable
• Troubleshoot technical issues when they occur and route to appropriate resource to address

What we are looking for 

• Experience in the web, digital, content space
• Experience delivering digital solutions in multiple browsers, devices and operating systems
• Testing and quality management experience
• Experience working on multiple projects
• Knowledge of CSS and HTML required
• Knowledge of Microsoft Word, PowerPoint, and Excel required
• Experience using Google Documents and FTP sites such as Box and WeTransfer required
• Familiarity with Adobe Creative Cloud preferred
• UX/UI experience preferred
• Familiarity with Java Script preferred
• Solid technical background with an ability to address accessibility and compatibility issues
• Testing and quality management experience
• Excellent organization and time management skills
• Communication and team management skills

A bit about the role 

Provide line management leadership, support and guidance to the US Live Event team to ensure the seamless delivery of projects that meet the agency’s creative ambition, production values and commercial targets.

Effectively lead and manage project teams to ensure consistent provision of high-quality client deliverables and communication solutions

What you will be doing

• Ensure the highest standards of quality in all areas of production and event delivery.
• Take sole responsibility for the team and suppliers on-site to ensure that all Health & Safety and best practice is met.
• Provide hands on support to the team in the development of creative, strategically-focussed content.
• Provide high quality creative briefs, idea generation, campaign executions across all media, ensuring all communications deliver the ‘Create Unforgettable’ ethos.
• Deliver income targets and margins set for the assigned accounts/projects to maximise revenue opportunities whilst providing best value for the client.
• Attend client meetings, pitches and credential presentations to support the team, Client Directors and other members of the agency in building the agency profile and helping create industry leading pitches.
• Ensure team members are effectively managed, mentored and encouraged to develop their talents and skills. Ensure they have the opportunity to develop in line with their Skills Logs and Career Development Plans in conjunction with Head of Live, HR and their own individual needs.
• Develop, deploy and maintain departmental processes and systems to ensure effective and efficient delivery of projects by project teams.
• Embed a commercially minded culture and support the project teams to maximise all commercial opportunities.
• Provide thought leadership and expertise across the group to evaluate, plan and implement business opportunities and tenders.
• Actively build and sustain positive senior level client relationships and provide continuous strategic direction through understanding the brand, business and the markets of our clients.
• Work alongside the operations team to build and maintain a broad supplier and freelancer network to ensure the agency works with the best people in the industry.
• Continuously adapt and adjust approaches to remain fresh, cutting edge and ahead of the industry curve.
• Actively promote The Creative Engagement Group’s (TCEG) services, internally & externally, and work closely with all Heads of Departments (HODs) to provide a high quality, integrated service offer.
• Embrace the agency’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives that bring them to life.
• Adhere to WRG’s code of business conduct and comply with all company policies and procedures to ensure compliance of all activity with relevant regulatory bodies

What we are looking for 

• Extensive (10+ years) agency side with internal communication/B2B focussed conference production experience for global corporate clients.
• Highly developed people management and leadership skills with a natural ability to mentor and develop a talented live events team.
• Proven ability to work with executive level clients to develop relevant and engaging content (healthcare experience preferred).
• Wide-ranging experience of creating (and presenting) strategically focussed, creative and commercially beneficial pitches.
• Commercially astute with excellent negotiation skills and an entrepreneurial spirit.
• Up to date with the latest industry trends and insights.
• Methodical, proactive self-starter with an eye for detail.
• Proven pedigree in developing relationships.
• Fantastic customer service ethic.
• High expectations of quality and flawless service delivery.
• Highly motivated with a positive, can-do attitude.
• Excellent literacy and numeracy skills.
• Proactive, organised and methodical.
• Punctual and deadline driven.
• Confident and engaging presenter.
• Able to work in any media across the creative spectrum.
• Sound technical knowledge (advanced level).
• Proficient in Microsoft Office and other software relevant to the role/company.
• Enthusiasm in abundance!

A bit about the role

WRG and TCEG are recognized for developing world class exhibition and booth spaces for our clients.  Congress attendance represents an ongoing investment and a core engagement & marketing strategy to connect with key target audiences. Having a motivated and skilled team on site is a critical differentiator to the level of engagement generated during these meetings.   In response to this, the TCEG group have created a new UK training manager position.  The training manager is responsible for the development and delivery of client exhibition stand training programs. This includes the design, development and creation of a WRG/TCEG exhibition training program and supporting materials, identifying specific competencies and capabilities required, and delivery of the training sessions to the client congress staff.  In addition, the identification and development of critical success measures to monitor the impact of the training, during and after the event. 

What you will be doing 

• To design and develop a WRG/ TCEG exhibition stand training program, including materials, that targets the critical skills, competencies and capabilities required of exhibition staff.  This includes identifying the core competencies and skills of high performing staff, such as, influencing and communication skills/techniques, how to build customer relationships, networking, and confidence
• Work in collaboration with WRG Client Service Directors to identify and understand the needs of our clients, and shape bespoke programs to meet these needs.
• Design and delivery of a bespoke, in-house training program to client congress staff (framework in existence), prior to the exhibition, and assess the level of skill achieved to ensure that the client is delighted.
• The identification and development of critical skills/ CSF’s that enable objective measurement and monitoring of the impact of the training program prior to, during and after the congress/ event.  We want to be able to measure the delivery and uptake of the skills training as well as the impact this has.
• Be familiar with the Pharmaceutical ABPI code of practice and compliance rules.
• To work across the TCEG group to identify other business opportunities to develop the program further.

What we are looking for 

• Experience in leading in the development of (adult) training programmes
• Experience of working in a pharmaceutical sales role, or a similar commercial role within the pharmaceutical or healthcare industry
• Experience of working in or a good understanding of a congress or exhibition environment in this sector
• Experience of managing others (e.g. Project Managers, Trainers)
• A strong communicator, presenter and trainer
• Self-motivated, enthusiastic and passionate about the impact that strong personal communication and engagement can make
• Must be able to demonstrate the ability to generate and maintain strong commercial and professional relationships
• ABPI qualification would be advantageous, as well as familiar with compliance rules in the pharmaceutical industry
• Bachelor’s degree desirable. For individuals with appropriate training or sales experience but without a degree, two A levels and five GCSE at A-C including English Language, Maths would be acceptable
• Comfortable and confident to travel internationally
• Based in the Manchester area but willing to travel to complete work commitments

A bit about the role

Specialising in live, marketing & healthcare communication, we work with some of the world’s best known brands bringing to life their messages through events and conferences in the UK and around the globe.

The successful candidate will have overall control and management of multiple logistics operations in support of the efficient delivery of high level quality and timely conferences/events throughout the world.

Organising numerous event activities, deadlines, suppliers and clients in support and delivery of excellent service, whilst being commercially aware at all times possessing an ability to keep calm when under pressure.

What we are looking for 

• Significant event/project management with pharmaceutical event experience and well versed in pharma regulations
• Excellent project management and people management skills
• Excellent interpersonal skills
• Highly professional with a client centric focus
• Ability to take full responsibility of budget management and profit margins
• Ensure Logistics quality and sustainability procedures are followed on each event, and ensure appropriate records are maintained.
• Experience of resource management
• Clear concise and confident communicator
• Ability to lead, mentor, develop and engage with assigned teams
• In-depth knowledge of venues and ability to perform and prepare recommendations for complex venue searches
• Commercially aware with fantastic customer orientation
• Proven negotiation skills
• Punctual and deadline driven
• High expectations of quality and flawless service delivery
• Highly Motivated with a positive, can-do attitude
• Certain SaaS experience preferred (or a good knowledge of delegate registration systems)
• The flexibility to travel overseas and work from other agency locations in the UK

A bit about the role

• Effectively oversee multiple operations, commensurate with Project Coordinator role, at any given time
• Produce, review, monitor, update and action all project-related documentation, ensuring that it is filed correctly
• Accurately respond to project directives in a timely and effective manner
• Communicate effectively and build positive relationships with team members, clients and suppliers / freelancers
• Foster key internal business relationships with Creative, Logistics, F&TV, Finance, HR, Digital, I.T, etc.
• Continuously adapt and adjust approaches to benefit the client’s needs ensuring high standards of client satisfaction
• Research all potential mediums in support of inspirational idea generation
• Support producers (and/or other nominated personnel) to ensure Live Events quality and sustainability procedures are followed on each event, and ensure appropriate records are maintained.
• Actively follow all approval procedures in compliance with agreed agency guidelines
• Adhere to WRG’s code of business conduct, and comply with all regulatory Company policies and procedures
• Assist with the management of all pre and on-site production
• Prepare and maintain accurate project plans and schedules, acting appropriately should the activity change
• Create and deliver the relevant crew documentation in conjunction with the technical team
• Keep accurate minutes of meetings as contact reports and circulate appropriately
•  Keep Producer, team and, where appropriate client, abreast of project status at all times
• Conduct general stimulus research in search of inspirational ideas, designs, props, themes, decor and activities
• Contribute to presentations and proposals as directed by Producer
• Proof read proposals in advance of presenting to client
• Oversee designated creative briefings and activity
• Raise purchase orders and support Producer with keeping ProCim updated, being commercially aware at all times
• Purchasing/booking of project deliverables, ensuring timely delivery within project/to event
• Book project team/crew, travel and accommodation where required
•  Accurately update all project costings, monitoring budget margins, time spent and flag anomalies accordingly

What we are looking for

• Enthusiasm in abundance
• Highly Motivated
• Positive/can do attitude
• Flair for creativity
• Excellent literacy, mathematics and proof reading skills
• Proficient in Microsoft Office
• Lateral thinker with a keen eye for detail
• Proactive, organised and methodical
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Ability to accomplish projects under supervision
• Fantastic customer service ethic and high expectations of quality

What will you be doing

• Lead the assigned logistics team to continually seek and deliver class-leading solutions
• Lead, mentor and engage with all levels of team members to develop our stars of the future
• Initiate and oversee accurate project plans and schedules, acting appropriately should the activity change and directly managing and troubleshooting any increased scope
• Clearly communicate with all team members, ensuring all up to date information is correct, concise and shared in a timely manner
• Provide support and assistance to all colleagues actively working on the project, ensuring that each team member is compliant with all brief specifications and regulations
• Successfully negotiate with 3rd party providers and suppliers in order to ensure that TCEG secures the best deals around
• Responsible for leading logistical relationships with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
• Actively build and sustain positive client relationships, providing continuous support, whilst helping facilitate the first-class delivery of work by the team
• Actively promote the full range of services that are available within TCEG to build the strength of the business relationship through delivery of value added services
• Ensure team members are effectively managed, coached, mentored and encouraged to develop their talent and skills. Provide relevant assistance by creating clear development plans, in conjunction with HR and in line with business and individual needs
• Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction
• Take full responsibility of budget management and cash flow for assigned projects
• Commercial awareness - maximise income opportunities whilst providing best value for the client, review of management fee vs time in addition to third party cost savings and opportunities to create added value
• Champion visionary opportunities in the successful development of new and innovative technologies, which enhance our industry knowledge and develop our market leading capabilities
• Act as an ambassador for TCEG at all times

What do you need to have 

• Solid event management experience gained from a variety of large-scale projects and events, a specialist in complex logistics
• Ability to multi-task and prioritise workload / delegate as necessary, on an individual and team basis, including management of tasks ranging from accommodation, venue, AV & staging requirements, catering, transport, registration and the registration process
• Ability to work to tight deadlines in a high-pressure environment and enjoy working with both internal and external stakeholders, suppliers and teams
• Proven pedigree in developing client and supplier relationships and the ability to deliver market leading capabilities in the logistics field
• Highly motivated and enthusiastic
• Excellent financial and resource management skills combined with good negotiation skills
• Positive can-do attitude
• Excellent communication and literacy skills
• Idea generation and solutions focused
• Lateral thinker with an impeccable eye for detail
• Strong presentation skills, with proven track record of pitches and leading client meetings
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Ability to lead mentor develop and engage with assigned teams
• Fantastic customer service ethic and high expectations of quality
• Flexibility to travel and work outside of normal office hours
• Extensive industry and project management experience

What you will be doing

• Responsibility for the overall project management of assigned Congress/events, being fully accountable for delivery (operational delivery) and results (ROI or ROO for clients or a different measure as agreed and financial results for WRG)
• Oversight of all workstreams (eg: exhibition booth, symposia, film, creative, digital, live events, logistics) whether provided internally or externally to drive through congress objectives
• Providing strategic guidance and recommendations based on experience
• Set and manage budget ensuring no budget increase unless agreed through change of scope protocol
• Aherence to WRG financial processes, correct reporting and supplier management
• Prepare project scope summary and timeline or project plan as per the requirements of the client and manage this throughout the project lifecycle
• Management directly or indirectly of additional activity, symposia, additional meetings, dinners etc. including all logistics and production
• Management or support to client, in the management of project team meetings as needed inclusive of agenda decks and contact report production
• Drives the completion of master files, congress metrics and all congress materials ensuring they are in line with brand guidelines
• To advise client of industry standards for compliance and also of client own policies and management to those standards
• Continually seeking ways to build stronger and long-lasting initiatives which bring the values of TCEG to life, ensuring the highest standards of quality in all areas of event delivery including overall project management, logistics and production, including exhibition booth and ad on meetings
• Deliver income targets and margins maximising revenue opportunities whilst providing best value for the client
• Ensure familiarity with and work to ISO  procedures at all times, offering improvement suggestions pro-actively help to drive continuous improvement
• To have and enhance a broad supplier and freelancer network to ensure that the agency works with the best people in the industry, sharing this where applicable
• Continuously adapt and adjust approaches to remain fresh, cutting edge and ahead of the industry curve
• Produce, monitor review, monitor, update and action all project-related documentation, ensuring that it is filed correctly in accordance with ISO
• Accurately respond to project directives in a timely and effective manner
• Oversee the delivery of project artwork/design, ensuring creative output meets the creative brief and is accurately provided to the requisite quality
• ·Closely monitor Finance in relation to all projects ensuring that invoicing and financial administration is of a high standard to keep income coming into the Agency
• Responsibility for the overall project management of assigned Congress/events, being fully accountable for delivery (operational delivery) and results (ROI or ROO for clients)

What we are looking for 

• Recognised experience in Global congress management within the Pharmaceutical industry
• Experience of working in all global regions
• Knowledge of exhibition, symposia and logistics management preferred
• Proven project management skills with the ability to work on multiple projects in parallel at different stages of the congress lifecycle
• Strong client and customer facing skills
• Strategic problem solver
• Highly motivated
• Highly developed negotiation skills and the ability to influence others
• Excellent literacy skills
• Excellence in Microsoft Office
• Lateral thinker with a keen eye for detail
• Proactive, organised and methodical with excellent proof reading skills
• Ability to accomplish projects with little supervision
• Fantastic customer service ethic and high expectations of quality
• Demonstrable ability to lead and inspire a team
• Able to travel globally on a regular basis

What you will be doing

• Supporting the Creative Lead in the delivery of a number of projects, such as motion graphics, animations, illustration and asset building
• Help plan and lead the technical workflow and pipeline of animation delivery
• Executing a project from brief through to production and delivery to the highest possible standard
• Ability to translate brand guidelines into engaging illustrative animation styles
• A great set of hands-on motion design, character animation, illustration and typographic skills – with the ability to develop and deliver a number of visual styles
• Working as part of a team to explore briefs and generate ideas
• Assisting with the development, preparation and delivery of creative proposals and pitches, generating style frames, storyboards, and animatics
• Working closely with Creative Teams, Designers, Creative Leads, other Animators, Producers and Project Managers.

What we are looking for 

• Highly skilled user of After Effects
• Experienced with Cinema 4D
• Showreel of illustrative character animation
• Good understanding of post-production workflows and applications within the Adobe Creative Suite. 
• Design-trained to understand typography, movement and layout
• Strong organisational skills, most importantly file management and methodical workflow
• Ability to interpret a brief and communicate internally
• Experience in working to very tight deadlines
• Excellent eye for detail

What you will be doing

• Research, evaluate and accurately/comprehensively prepare all delegate communication material in support of the smooth transition and attendance of invited guests at relevant conferences/events.
• Collaboratively work with venue and other suppliers/providers, both pre and during the conference/event, in support of a flawless delegate experience
• Continuously provide high quality on-site support, helping facilitate the first class delivery of work by the team
• Efficiently and successfully organise and co-ordinate the logistics and administration of all assigned congress registration, travel and accommodation requirements in support of the clients activity
• Efficiently respond to enquiries, both from internal and external personnel, ensuring that all calls are re-directed if necessary and responding to enquiries in a polite manner consistent with the values of WRG
• Produce, review, monitor, update and action all project-related documentation, ensuring that appropriate records are maintained and filed correctly
• Communicate effectively in writing and verbally building positive relationships with team members, clients and suppliers / freelancers

What we are looking for 

• Experienced in the use of registration systems [Certain SaaS preferred]
• Delegate Management experience in the pharmaceutical sector
• Highly Motivated, with a positive can do attitude
• Excellent literacy and numeracy skills
• Proficient in Microsoft Office
• Lateral thinker with a keen eye for detail
• Proactive, organised and methodical
• Excellent proof reading and attention to detail skills
• Excellent budgeting skills
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Fantastic customer service ethic and high expectations of quality
• Strong communication skills both written and verbal
• Strong presentation skills
• Ability to manage work in respect of tight deadlines & multi-tasking, handling several projects at any one time
• Flexible to work overseas

A bit about the role

You will collaborate closely with our extensive creative & production teams across film, digital, immersive, learning and live delivering cutting edge work. You will work alongside the film & digital producers as well as the rest of the creative team to develop creative platforms for both internal and external communications briefs, demonstrate how they can be executed across multiple channels and ultimately deliver them. This is a fantastic opportunity for an ACD who can manage the creative output of multi-disciplinary teams while still relishing getting their hands dirty.

Key to this role is the ability to quickly absorb information, be clear, concise and organised in your thinking, and confident in your presentation. As a senior creative you will also be expected to play a leadership role in the agency and make it your business to mentor creatives.

This is a role for the next generation of creative leader who can conceptualise the big idea, has the knowledge of how to direct a multi-talented team to make it happen and even the ability to crack open Adobe Creative Suite and make it themselves.

What will you be doing

• Work with the ECD & Strategy Team to define creative platforms and create executions across multiple channels in response to brief.
• Collaborate with and direct designers, film-makers, producers, developers & event teams to bring those executions to life.
• Be across new trends and technologies and have a point of view on how they can be leveraged to agency & client benefit.
• Design creative decks that tell inspiring, compelling stories succinctly and stylishly.
• Sell in ideas to clients with confidence and expertise
• Manage relationships with Account Directors and Clients.
• Be a champion of creative excellence across all our service lines.
• Be a creative leader always looking for ways to do things better and inspire the wider team.

What do you need to have

• 5+ years experience creating integrated content campaigns
• Strong understanding of digital technologies.
• Experience in film production.
• Experience creating social media content.
• Script writing / Copy writing skills (equally adept at writing a short film as a snappy tag line)
• Experience working with Adobe Creative Suite (Mac platform), presentation tools, and standard office software packages
• Experience with Employee Engagement
• Business-savvy

Reporting to the VP, North America Client Services, you will be working within the Client Services team to take responsibility for delivering excellent client service across a range of projects and activities for several clients. You will develop and drive project teams in a matrix structure to deliver operational excellence, whilst ensuring project / account commercial success.  You will work with the wider account team to identify and fulfil opportunities for further account growth. 

What you will be doing

Your day-to-day responsibilities can be grouped into 3 broad areas:

Leadership

• Provide leadership and management for our client stakeholders’ activities, ensuring consistency of delivery from the agency
• Provide proactive and solutions-oriented account leadership for excellent client service
• Interrogate, interpret, write and challenge agency and client briefs, guiding the client through the process from start to finish
• Lead a variety of delivery teams (from exhibitions, event, video, digital and communications planning and writing) acting as key agency liaison with the client, providing guidance and oversight for all parties in creating value and excellent results and acting as a point of escalation as and when required
• Actively contribute and assist the VP, North America in the preparation and implementation of Account Plans
• Be curious and observant, interpret client challenges to identify new business opportunities
• Manage and / or mentor junior account team members as appropriate and deputise for the VP, North America when required
• Continually seek out ways of improving client service standards across the agency and make appropriate recommendations to the VP, North America

Relationship

• Work with the VP, North America to take an active role in developing and acquiring new business by proactively managing and nurturing good client relationships
• Nurture internal relationships and organically promote the full range of TCEG and Huntsworth services as appropriate and fit for client needs
• Acquire and build on a thorough understanding of the client’s objectives and collaboratively work with internal departments to deliver projects which achieve these objectives

Accountability

• Drive the successful delivery of projects from briefing to delivery and post project reviews ensuring TCEG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs and industry compliance guidelines where appropriate
• Work with the operations team and heads of departments to appropriately resource projects
• Be accountable for multiple and varied budgets with administrative support
• Be accountable and responsible for the commercial value of projects, including fees, 3rd party spend, and internal time spent to maintain margin
• Be responsible for the delivery of specific account income targets and maximise income opportunities whilst providing best value for the client
• Support all preparations for annual Business planning meetings with strategic recommendations and input to client feedback

What we are looking for 

• Significant experience of live or experiential events (8+ years expected)
• Proven experience in account management (5+ years expected)
• Comfortable in leading communications internally and externally
• Experience of all communication channels, including events, exhibits, film and other digital technologies
• Accountable leader
• Authentic and genuine personality; social, warm and open
• Excellent listener
• Calm and professional under pressure, able to take decisions and provide clear direction
• Nurturing to junior members around you, willing to support, guide, teach and train
• Strong problem solver
• Curious information seeker; asks questions, researches, gathers and shares insights
• Naturally demonstrates passion, innovation and integrity in client service
• Excellent financial management
• Excellent written and verbal communication skills
• Excellent project management skills
• Confident in forecasting and account planning
• High attention to detail
• Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)