What will you be doing

• Lead the assigned logistics team to continually seek and deliver class-leading solutions
• Lead, mentor and engage with all levels of team members to develop our stars of the future
• Initiate and oversee accurate project plans and schedules, acting appropriately should the activity change and directly managing and troubleshooting any increased scope
• Clearly communicate with all team members, ensuring all up to date information is correct, concise and shared in a timely manner
• Provide support and assistance to all colleagues actively working on the project, ensuring that each team member is compliant with all brief specifications and regulations
• Successfully negotiate with 3rd party providers and suppliers in order to ensure that TCEG secures the best deals around
• Responsible for leading logistical relationships with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
• Actively build and sustain positive client relationships, providing continuous support, whilst helping facilitate the first-class delivery of work by the team
• Actively promote the full range of services that are available within TCEG to build the strength of the business relationship through delivery of value added services
• Ensure team members are effectively managed, coached, mentored and encouraged to develop their talent and skills. Provide relevant assistance by creating clear development plans, in conjunction with HR and in line with business and individual needs
• Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction
• Take full responsibility of budget management and cash flow for assigned projects
• Commercial awareness - maximise income opportunities whilst providing best value for the client, review of management fee vs time in addition to third party cost savings and opportunities to create added value
• Champion visionary opportunities in the successful development of new and innovative technologies, which enhance our industry knowledge and develop our market leading capabilities
• Act as an ambassador for TCEG at all times

What do you need to have 

• Solid event management experience gained from a variety of large-scale projects and events, a specialist in complex logistics
• Ability to multi-task and prioritise workload / delegate as necessary, on an individual and team basis, including management of tasks ranging from accommodation, venue, AV & staging requirements, catering, transport, registration and the registration process
• Ability to work to tight deadlines in a high-pressure environment and enjoy working with both internal and external stakeholders, suppliers and teams
• Proven pedigree in developing client and supplier relationships and the ability to deliver market leading capabilities in the logistics field
• Highly motivated and enthusiastic
• Excellent financial and resource management skills combined with good negotiation skills
• Positive can-do attitude
• Excellent communication and literacy skills
• Idea generation and solutions focused
• Lateral thinker with an impeccable eye for detail
• Strong presentation skills, with proven track record of pitches and leading client meetings
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Ability to lead mentor develop and engage with assigned teams
• Fantastic customer service ethic and high expectations of quality
• Flexibility to travel and work outside of normal office hours
• Extensive industry and project management experience

What will you be doing

• Manage key pharmaceutical client internal and external engagement activities, providing successful quality and commercial management of delivery
• Take responsibility for the successful delivery of projects from briefing to delivery stage and post project reviews ensuring WRG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs
• Be a main point of contact for client stakeholders for new enquiries
• Be a point of escalation for client stakeholders for quality or financial discussions
• Lead and manage a variety of delivery teams across exhibitions, events, video, digital and communications planning and writing, acting as key agency liaison with the client providing guidance and oversight for both the client and internal teams in creating value and excellent results
• Manage multiple and varied budgets from administration, quality control, and pipeline forecasting
• Be responsible for the commercial value of projects, including fees and time spent to maintain margin
• Provide proactive and solutions-oriented account management for excellent client service
• Work with the Client Services Director to take an active role in developing and acquiring new business by proactively managing and maintaining good client relationships
• Develop and manage account plans and provide monthly reports on account progress
• Be curious and observant, interpret client challenges to potentially identify new business opportunities
• Organically promote the full range of TCEG services as appropriate and fit for client needs

What do you need to have

• Manage key pharmaceutical client internal and external engagement activities, providing successful quality and commercial management of delivery
• Take responsibility for the successful delivery of projects from briefing to delivery stage and post project reviews ensuring WRG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs
• Be a main point of contact for client stakeholders for new enquiries
• Be a point of escalation for client stakeholders for quality or financial discussions
• Lead and manage a variety of delivery teams across exhibitions, events, video, digital and communications planning and writing, acting as key agency liaison with the client providing guidance and oversight for both the client and internal teams in creating value and excellent results
• Manage multiple and varied budgets from administration, quality control, and pipeline forecasting
• Be responsible for the commercial value of projects, including fees and time spent to maintain margin
• Provide proactive and solutions-oriented account management for excellent client service
• Work with the Client Services Director to take an active role in developing and acquiring new business by proactively managing and maintaining good client relationships
• Develop and manage account plans and provide monthly reports on account progress
• Be curious and observant, interpret client challenges to potentially identify new business opportunities
• Organically promote the full range of TCEG services as appropriate and fit for client needs

A bit about the role

Oversee multiple logistics operations at any one time, face numerous deadlines, and orchestrate the activities of several different suppliers / groups of people in support and delivery of excellent client service, whilst being commercially aware at all times.

What will you be doing

As part of the Logistics team you will work on our largest pharmaceutical account with exposure to other clients covering a variety of sectors, with significant experience leading event management, from proposal stage through to completion.

This role, which includes national and international travel on a regular basis, requires you to have previous experience in the pharmaceutical sector.

The successful candidate will oversee multiple operations at one time, face numerous deadlines, and orchestrate the activities of several different groups of people in support and delivery of excellent client service. Additionally, the ideal candidate must be commercially focused, and possess an ability to remain calm under pressure.

• Lead and manage the event logistics from venue search, pre-work, on-site to post event reconciliation, including managing the suppliers (hotel, DMC, external venue, travel agency) and the relevant HCP reporting
• Oversee and monitor the delegate management process and willingness to take on the delegate management role for smaller meetings
• Actively build and sustain positive client relationships, providing continuous support, whilst helping facilitate the first class delivery of work by the team
• Ability to juggle several projects at any one time and work to tight deadlines
• Accurate preparation and management of detailed budgets, including profit margins
• Leading and managing project teams of various sizes and a mix of internal and freelance support
• Perform and prepare recommendations for complex venue searches.
• Negotiate and build relationships with external venues and suppliers in order to achieve the required objectives for all events
• Handling client relationships, managing and setting client expectations

What you need to have

• Significant experience leading and managing events, from proposal stage to completion
• Well versed in regulations of the pharmaceutical sector
• Experience of preparing detailed budgets and management
• Detailed timeline management
• Excellent negotiation and relationship skills
• Excellent pitch and presentation skills
• Commercially focussed
• Calm under pressure
• Enthusiastic, highly motivated, proactive and excellent attention to detail
• Registration systems experience (Certain preferred)
• The flexibility to travel overseas and work from other agency locations in the UK

We need you to have strong scientific foundations:

• Educated to degree level in a biomedical science (Masters or PhD preferred)
• Medical writing experience in a global medical communications agency (minimum 2 years), with at least 1 year in a similar position
• Enthusiasm for delivering high quality and relevant medical and commercial content across a variety of channels and formats

But we also want you to bring something extra to the table:

• History of delivering accurate scientific content in innovative, creative ways
• An ability to think outside the usual confines of the industry
• A drive to do things differently
• A desire to be involved in something exciting

We also need you to be proactive, willing to work collaboratively with others who have different skill sets, keen to try different types of projects and ready to push boundaries.

What you will be doing

• Support the Scientific Engagement Director to ensure the team delivers commercial and medical communication projects to the highest standards of quality control and client service, whilst always maintaining the unique and creative approach that sets WRG apart from other agencies
• Produce creative, factually accurate and clearly written content on a variety of therapeutic areas and across a range of formats and audiences, in line with project briefs and client expectations
• QC content produced by others for scientific and linguistic accuracy, clarity and adherence to the client brief
• Lead specific projects, including briefing creative, digital and other colleagues as required, and liaising with them to ensure an appropriate balance of design and content
• Actively contribute to client/HCP events, and attend/facilitate these meetings as required
• Mentor and support junior colleagues, reviewing their work and providing constructive feedback
• Line management
• Effectively communicate with other members of the Healthcare Communications team in order to ensure seamless project management
• Monitor project costs against agreed budgets and any changes to project scope
• Keep up-to-date with industry best practice and regulations applicable to WRG and our clients

Beyond traditional

• Proactively contribute creative ideas to briefs and pitch work to add ‘engagement partner’ value to our clients
• Act as an internal Scientific Consultant to other departments within WRG, providing insight and expertise that can supplement existing internal capabilities, and lend scientific credibility to exciting deliverables across the company
• Use your medical writing experience and industry knowledge in combination with your creative flair to help design and deliver engaging solutions that go beyond the traditional to reach healthcare audiences in exciting and innovative ways

What you will be doing

• Responsible for leading the Agency relationship with designated accounts to ensure that key contacts become advocates of TCEG within their organisation
• Assume overall responsibility for the day to day management and delivery of client briefs through active team management and distribution of workload
• Effectively manage the delivery of income targets set for the account
• Set the quality of work standard and be the client’s escalation point
• Be able to contribute to strategically focused creative briefs, idea generation and campaign execution, ensuring they adhere to the client’s brand, policies and relevant legal / regulatory restrictions where necessary
• Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction, and adapt the TCEG account plan where necessary
• Maximise income opportunities whilst providing best value for the client, feeding back to the designated line manager with improvements and New Business Opportunities
• Lead Business Review Meetings with the key client stakeholders
• Ensure metrics and effective record keeping enable timely client reporting, and provide useful data for commercial discussions
• Foster Key internal business relationships, i.e. Creative, Finance, Human Resources, IT, Live Production, Video etc.
• Ensure compliance of all activity with relevant industry standards
• Participate and support the culture of TCEG

What are we looking for

• Significant experience of Creative, Event, Healthcare Comms, Digital internal and external engagement solutions
• Proven experience as an Account Director with a variety of account groups
• Excellent experience and skill to analyse and interrogate new briefs
• Able to identify and challenge client’s strategic direction, market trends, key stakeholders
• Confident to propose and lead bold innovative solutions
• Excellent business development experience and confidence
• Strong interpersonal skills
• Warm, positive and open personality
• Strong leadership skills
• Excellent financial and commercial understanding
• Confident communicator

A bit about the role

• Effectively oversee multiple operations, commensurate with Project Coordinator role, at any given time
• Produce, review, monitor, update and action all project-related documentation, ensuring that it is filed correctly in accordance with BSI ISO 9001
• Accurately respond to project directives in a timely and effective manner
• Communicate effectively and build positive relationships with team members, clients and suppliers / freelancers
• Foster key internal business relationships with Creative, Logistics, F&TV, Finance, HR, Digital, I.T, etc.
• Continuously adapt and adjust approaches to benefit the client’s needs ensuring high standards of client satisfaction
• Research all potential mediums in support of inspirational idea generation
• Support producers (and/or other nominated personnel) to ensure Live Events quality and sustainability procedures are followed on each event, and ensure appropriate records are maintained.
• Actively follow all approval procedures in compliance with agreed agency guidelines
• Adhere to TCEG's code of business conduct, and comply with all regulatory Company policies and procedures
• Develop overall skills base by taking advantage of training and development provided by TCEG
• Act as an ambassador for The Creative Engagement Group at all times
• Take ownership for areas of projects designated by Producer, being accountable for delivery and results
• Continue to develop overall skills base by taking advantage of training and development provided by TCEG
• Continue to develop industry knowledge and commence building of freelancer and supplier network
• Ensure compliance of all activity with relevant regulatory bodies
• Effectively manage external resource/facilities in collaboration with the ‘assigned’ project department
• Oversee the delivery of project artwork/design, ensuring creative output meets the creative brief and is accurately provided to the requisite quality
• Closely monitor Finance in relation to all projects ensuring that invoicing and financial administration is of a high standard to keep income coming into the Agency
• Acts as an ambassador for The Creative Engagement Group at all times

What will you be doing - 

• Assist with the management of all pre and on-site production
• Prepare and maintain accurate project plans and schedules, acting appropriately should the activity change
• Create and deliver the relevant crew documentation in conjunction with the technical team
• Keep accurate minutes of meetings as contact reports and circulate appropriately
• Keep Producer, team and, where appropriate client, abreast of project status at all times
• Conduct general stimulus research in search of inspirational ideas, designs, props, themes, decor and activities
• Contribute to presentations and proposals as directed by Producer
• Proof read proposals in advance of presenting to client
• Oversee designated creative briefings and activity
• Raise purchase orders and support Producer with keeping ProCim updated, being commercially aware at all times
• Purchasing/booking of project deliverable s, ensuring timely delivery within project/to event
• Book project team/crew, travel and accommodation where required
• Accurately update all project costings, monitoring budget margins and flag anomalies accordingly. Produce PAFs and PCNs.

What do you need to have - 

• Enthusiasm in abundance
• Highly Motivated
• Positive/can do attitude
• Flair for creativity
• Excellent literacy skills
• Proficient in Microsoft Office
• Lateral thinker with a keen eye for detail
• Proactive, organised and methodical
• Excellent proof reading skills
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Ability to accomplish projects with little supervision
• Fantastic customer service ethic and high expectations of quality

Closing date for this role will be 30th April 2018, if successful we will be holding an assessment day week commencing 7th May 2018

A bit about the role 

• Embrace the agency’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives which bring the values to life
• Ensure the highest standards of quality in all areas of production and event delivery
• Deliver income targets and margins set for the assigned accounts/projects maximising revenue opportunities whilst providing best value for the client
• Provide high quality creative briefs, idea generation, campaign executions across all media, ensuring all communications deliver the Create Unforgettable ethos
• Ensure team members are effectively managed, coached, mentored and encouraged to develop their talents and skills. Ensure they have the opportunity to develop in line with their Skills Logs and CPD plans, in conjunction with Head of Production, HR and in line with their individual needs
• Take responsibility (alongside Executive Producer / Client Director) for the team and suppliers on-site ensuring all H&S and best practice is met
• Adhere to TCEG code of business conduct, and comply with all company policies and procedures, ensuring compliance of all activity with relevant regulatory bodies
• Ensure that project teams are familiar with and are working to ISO procedures at all times
• Actively build and sustain positive client relationships, providing continuous agency support and direction by understanding the brand, business and client’s market/s
• Develop agency relationships (alongside Executive Producer / Client Director) with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
• Actively promote the full range of services that are available within WRG Creative Communication to build the strength of the business relationships through delivery of value added services
• Maintain a broad supplier and freelancer network to ensure that the agency works with the best people in the industry
• Continuously adapt and adjust approaches to remain fresh, cutting edge and ahead of the industry curve
• Acts as an ambassador for The Creative Engagement Group
• Ensure compliance to both our ISO 9001 Quality Management System and ISO 20121 Sustainability Event Management System standards. Our commitment to delivering the highest quality in all our events, exceeding customer expectation and continually improving and innovating our service so that we deliver our sustainability commitment.

What will you be doing 

• Manage assigned TCEG production teams managing their project work flow and ensuring they meet the required quality standards
• Effectively deliver client activity through active team management and engaging partner, freelancer and supplier support
• Consistently provide high level creative and strategic thinking that drives solutions for clients and inspires the team
• Mentor, guide and engage with junior team members in order to develop our stars of the future
• Ensure teams produce and update all project documentation (budgets, project plans, schedule, contact reports, etc.) in line with ISO 9001 standards
• Ensure that sustainability targets are met on all assigned projects in accordance with BSI 8901
• Support TCEG’s new business programme working alongside Client Service teams on pitches and proposals
• Actively seek new and engaging technology and solutions to further TCEG’s creative output
• Take an active role in the department attending team meetings, show and tells and supplier visits

What do you need to have 

• Highly developed project management and people management skills
• Excellent interpersonal skills with the highest level of professionalism
• Client centric
• Proven pedigree in developing relationships
• Ability to deliver integrated, strategic, intelligent creative solutions
• Ability to lead, mentor, develop and engage with assigned teams
• Fantastic customer service ethic
• High expectations of quality and flawless service delivery
• Enthusiasm in abundance
• Highly Motivated with a positive, can-do attitude
• Solutions focused
• Excellent literacy and numeracy skills
• Commercially minded
• Effective negotiator
• Lateral thinker with a keen eye for attention to detail
• Proactive, organised and methodical
• Punctual and deadline driven
• Confident and engaging presenter
• Able to work in any media across the creative spectrum
• Sound technical knowledge (advanced level)
• Proficient in Microsoft Office and other software relevant to the role/company