What’s the point of communicating if no-one remembers what you’ve said?
We create memorable experiences that evoke emotions, shape opinions and make things happen.
Live events. Exhibitions. Employee engagement. Video and digital content.
We’ve been doing this and more for over 25 years – all by serving a single idea.
Experience Create Unforgettable
Our brand.
Our ethos.
Our benchmark.
16:46
Manchester, UK
Forging work for Healthcare, Financial and Professional Services and more for over 20 years, our busy building remains as committed to delivering quality as it did in the industrial revolution.
Beneath original beams and rusty features in the vast attic space of the Merchants Warehouse on the Bridgewater canal, WRG’s directors sit next to fresh-faced juniors in the spirit of true collaboration.
16:46
London, UK
Our office in Fitzrovia was once the site of an old furniture factory which converted to make parachutes during the war. Our central London creative space now lives and breathes the cosy feel of a Victorian home.
In the Heal and Son building on Torrington Place, we’re living with the legacy of Sir Ambrose Heal – a craftsman and industrialist who believed in the marriage of beauty and utility to create good design.
11:46
Philadelphia, USA
Established to serve national and global Healthcare clients clustered in the Northeast, our rapidly expanding US office now serves other sectors such as Technology and Financial & Professional Services.
Working in the heart of Center City, our team is inspired by the deep history and pioneering spirit of the nation’s first capital. With a growing reputation for creativity and a can-do approach WRG is proud to be part of the Philadelphia community.
As part of The Creative Engagement Group, WRG seeks to create and deliver unforgettable content and experiences.
It employs more than 150 staff with offices in Europe and the US. The company has over 25 years’ experience working across categories including: Healthcare, Energy, Technology, Luxury, Retail, FMCG and Financial & Professional Services.
Our family of offices around the globe gives us the best of both worlds.
We can create and deliver projects built across different time zones, and offer opportunities to work across and from the US, Europe and beyond.
We’re flexible, respectful and creative, and speak over fifteen languages. We all know each other — and like it that way. Each of our offices may have their own distinct character, but we’re very much one WRG.
Our people come from a diverse range of backgrounds — live events, business, logistics, technology, web, print, advertising, film, television and theatre. All ready to apply their talents to different areas we work in.
Lion tamers, tree cabin builders, data jugglers, playwrights and ethnologists — you too can apply. Because we don’t believe in shackling people to a résumé.
If you’ve a desire to work across a new discipline, we won’t stop you. Because we’re more interested in what our people are like off the page than on it.
Whether working across cultures on global launches — or more local, intimate events — we always need inspired and inspiring people to Create Unforgettable.
Vacancies
Congress Project Director
TCEG London
We have a brand new role for our growing Congress team! The ideal person will have extensive experience and knowledge of the congress world and have led and supported a team.
A bit about the role
Working alongside the Manchester-based Congress Project Director and reporting to the global Client Engagement Director, you will jointly lead the congress team, dedicated to this flagship account. The congress team provide both logistical and project management support at approx. 25 global congresses annually.
You will manage 8 direct reports and share responsibility for a wider team, totalling 15 staff.
Broadly the role encompasses line management (performance and development), client management (at a project and overall account level), operational oversight, including process improvement and some project delivery.
What you will be doing
- Joint accountability for the Congress Services output, seeking to achieve operational and commercial excellence
- Maintaining and enhancing existing processes and procedures in accordance with client feedback and demands
- Line management of the Congress Services team (c8 staff) to support personnel growth and address performance where necessary
- Provision of operational support and mentoring
- Co-ordination of project resourcing across all clients throughout the calendar year
- Management of extended freelance team and appointment of freelancers to specific projects, managing impact to project financials
- Be accountable and responsible for the commercial value of projects, including fees, 3rd party spend and internal time spent to maintain margin
- Ability to work in harmony and resolve conflicts with other partner agencies as appointed by clients
- Collaboration with relevant Client Services to account manage client relationships, pertaining to congress activity
- Supervise all necessary client reporting on an ongoing basis
- Work hand in hand with other relevant internal departments to exploit synergies and drive operational efficiencies (most noticeably the R&D Logistics department and Environments Team)
- Champion the Congress Services department within TCEG and the wider client community
- Whilst this is a management role, the individual will also be expected to “roll their sleeves up” to support client delivery as and when required
What we are looking for
- Considerable experience of managing healthcare client activity at key international congresses
- Extensive operational experience, particularly process adoption and adherence and continuous improvement
- Excellent commercial acumen
- Excellent project management skills ideally developed within a healthcare setting
- Excellent track record of client development/relationship building skills
- Previous experience of managing a team effectively with an ability to progress/mentor staff
- Culturally sensitive
- Efficient and proactive
- A strong problem solver with a positive can/do attitude
- Excellent attention to detail and proof-reading skills
- Excellent written and verbal communication skills
- Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)
Live Logistics Project Manager
TCEG Philadelphia
Are you an experienced Event Manager? Do you have experience managing multiple projects? Does mentoring and supporting junior staff excite you? We want to talk to Event Managers who fit this bill!
A bit about the role
Lead multiple projects and the assigned teams in the effective and timely delivery of the overall Logistics activity, both in pre-production, on-site and post-production. Support Senior Project Manager / Logistics Director on larger, complex projects where necessary
What will you be doing
- Lead the assigned logistics team to continually seek and deliver class-leading solutions
- Lead, mentor and engage with junior team members to develop our stars of the future
- Prepare and maintain accurate project plans and schedules, acting appropriately should the activity change
- Ensure all administration involved in the organisation and deliver of the event is accessible and understood by all available
- Provide support and assistance to all colleagues actively working on the project, ensuring that each team member is compliant with all brief specifications and regulations
- Clearly communicate with all team members, ensuring all up to date information is correct concise and shared in a timely manner
- Successfully negotiate with 3rd party providers and suppliers in order to ensure that WRG secures the best deals around
- Responsible for leading logistical relationships with designated clients to ensure key contacts become advocates of WRG Creative Communication within their organisation
- Actively build and sustain positive client relationships, providing continuous support, whilst helping facilitate the first-class delivery of work by the team
- Atively promote the full range of services that are available within TCEG to build the strength of the business relationship through delivery of value added services
- Ensure team members are effectively managed, coached, mentored and encouraged to develop their talent and skills.
- Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction
- Take full responsibility of budget management and cash flow for assigned projects
- Commercial awareness - maximise income opportunities whilst providing best value for the client, review of management fee vs time in addition to third party cost savings and opportunities to create added value
- Champion visionary opportunities in the successful development of new and innovative technologies, which enhance our industry knowledge and develop our market leading capabilities
- Act as an ambassador for TCEG at all times
What do you need to have
- Solid event management experience gained from a variety of large-scale projects and events, a specialist in complex logistics
- Ability to multi-task and prioritise workload / delegate as necessary, including management of tasks ranging from accommodation, venue, AV & staging requirements, catering, transport, registration and the registration process
- Ability to work to tight deadlines in a high-pressure environment and enjoy working with both internal and external stakeholders, suppliers and teams
- Proven pedigree in developing client and supplier relationships and the ability to deliver market leading capabilities in the logistics field
- Highly motivated and enthusiastic
- Excellent financial and resource management skills combined with good negotiation skills
- Positive can-do attitude
- Excellent communication and literacy skills
- Idea generation and solutions focused
- Lateral thinker with an impeccable eye for detail
- Strong presentation skills, with proven track record of pitches and leading client meetings
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Ability to lead mentor develop and engage with assigned teams
- Fantastic customer service ethic and high expectations of quality
- Flexibility to travel and work outside of normal office hours
- Extensive industry experience
Account Director
TCEG Manchester, London
We have a great opportunity to work on our biggest account! If you Significant experience of multi-channel campaigns, live or experiential events, ideally in the healthcare sector we would love to chat.
A bit about The Role
This a senior Client Service role and will be a key hire in the agency, with access and to the agency leadership team. The AD in this role will report to the global Client Engagement Director. You will be working within the Client Services team to take responsibility for specific aspects of the agency’s flagship client account, delivering excellent client service across a range of projects and activities. You will develop and drive project teams in a matrix structure to deliver operational excellence, whilst ensuring project / account commercial success. You will work with the wider account team to identify and fulfill opportunities for further account growth.
This is an incredibly important account for the agency. Not only is it the largest account in the business but also the one that continues to show enormous potential for growth, with recent discussions allowing us to introduce new service lines to variety of key client stakeholders. This role will therefore offer you a chance work across a wide range of TCEG, with a multitude of opportunities to learn, develop and advance in the future.
What you will be doing
Your day-to-day responsibilities can be grouped into 3 broad areas:
Leadership
- Provide leadership and management for our client stakeholders’ activities, ensuring consistency of delivery from the agency
- Provide proactive and solutions-oriented account leadership for excellent client service
- Interrogate, interpret, write and challenge agency and client briefs, guiding the client through the process from start to finish
- Lead a variety of delivery teams (from exhibitions, event, video, digital and communications planning and writing) acting as key agency liaison with the client, providing guidance and oversight for all parties in creating value and excellent results and acting as a point of escalation as and when required
- Actively contribute and assist the Client Engagement Director in the preparation and implementation of Account Plans
- Be curious and observant, interpret client challenges to identify new business opportunities
- Manage and / or mentor junior account team members as appropriate and deputise for the Client Engagement Director when required
- Continually seek out ways of improving client service standards across the agency and make appropriate recommendations to the Client Engagement Director
Relationship
- Work with the Client Engagement Director to take an active role in developing and acquiring new business by proactively managing and nurturing good client relationships
- Nurture internal relationships and organically promote the full range of TCEG and Huntsworth services as appropriate and fit for client needs
- Acquire and build on a thorough understanding of the client’s objectives and collaboratively work with internal departments to deliver projects which achieve these objectives
Accountability
- Drive the successful delivery of projects from briefing to delivery and post project reviews ensuring TCEG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs and industry compliance guidelines where appropriate
- Work with the operations team and heads of departments to appropriately resource projects
- Be accountable for multiple and varied budgets with administrative support
- Be accountable and responsible for the commercial value of projects, including fees, 3rd party spend and internal time spent to maintain margin
- Be responsible for the delivery of specific account income targets and maximise income opportunities whilst providing best value for the client
- Support all preparations for the bi-annual Business Review Meetings including data collation, strategic recommendations and input to client feedback
Your skills range
- Significant experience of multi-channel campaigns, live or experiential events, ideally in the healthcare sector
- Proven experience in account management
- Comfortable in leading communications internally and externally
- Experience of all communication channels, including events, exhibits, film and other digital technologies
- Accountable leader
- Authentic and genuine personality; social, warm and open
- Excellent listener
- Calm and professional under pressure, able to take decisions and provide clear direction
- Nurturing to junior members around you, willing to support, guide, teach and train
- Strong problem solver
- Curious information seeker; asks questions, researches, gathers and shares insights
- Naturally demonstrates passion, innovation and integrity in client service
- Excellent financial management
- Excellent written and verbal communication skills
- Excellent project management skills
- Confident in forecasting and account planning
- High attention to detail
- Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)
Other points
· Should be able, willing, and open to international travel
Associate Operations Manager
TCEG Philadelphia
We have an exciting opportunity to join our US office! This is a blended role of Operations and office management to support the Operations Manager and wider team!
A bit about the role
This challenging and fast-moving role sits at the heart of the agency within the Operations Team reporting to the Operations Manager - US.
More specifically, the role requires the formation of close working relationships with the Client Directors, delivery teams and Heads of Department alike to ensure the swift and appropriate allocation of the accomplished internal team (and/or freelance resource) onto a broad range of projects.
These projects vary in size and scale and cover a range of different service lines from live event management to environmental (exhibitions design and management), logistics, film and digital production. In many cases projects will require a blend of these skills throughout their lifespan that will need to be resourced and coordinated appropriately.
It is also the ambition of the role to work with the Operations Manager to support all North American freelance relationships and actively support the project teams with onboarding and management of all relevant suppliers.
It is expected that the role will work closely with the Operations Manager - US to continually challenge the existing size and shape of the internal team as well as support process simplification wherever possible.
You will support the running of our office, taking on an office management role.
What will you be doing
- Alongside the Operations Manager, work with both the internal US stakeholders & the wider UK Operations team to schedule appropriate resource for all projects based from the North America Office
- Identify and onboard new relevant freelancers and suppliers
- Actively manage the US freelance database
- Coordinate/negotiate freelance contracts
- Support process simplification wherever possible
- Lead the continual refinement of our supplier database across the region
- Supported by the Operations Manager, lead on all things office/facilities management including supply & service management etc
- Be aware of and execute all appropriate legal and compliance related matters regarding TCEG project delivery
What do you need to have
The ideal candidate will have agency experience and be able to use their first-hand experience of live event, logistics, exhibition, film and digital production to consult with all relevant stakeholders in order to make educated and reasoned business decisions.
The ideal candidate will also have a flexible, calm & methodical approach. Having a can-do attitude and the ability to build long-term relationships across the business is also vital to the success of the role.
Other desired skills/knowledge:
- Highly Motivated
- Positive/can do attitude
- Excellent literacy and numeracy skills
- Proficient in Microsoft Office
- Lateral thinker with a keen eye for detail
- Proactive, organized and methodical
- Excellent attention to detail
- Excellent interpersonal skills with a high professionalism
- Ability to accomplish projects with little supervision
- Experience with financial management systems
- Office Management experience
- HR experience desirable to support the People team
Producer - Live Events
WRG Philadelphia
We are expanding our Live Events team and we are looking for an experienced Producer to join and really make a difference to our clients! If you have live events experience, please get in touch.
What will you be doing
- Embrace the agency’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives which bring our values to life
- Ensure the highest standards of quality in all areas of production and event delivery
- Attend client meetings, pitches and credential presentations to support the team, Client Directors and other members of the agency in building the agency profile and helping create industry-leading pitches
- Provide hands-on support in the development of creative, strategically focused content
- Deliver income targets and margins set for the assigned projects, maximizing revenue opportunities whilst providing best value for the client
- Provide high-quality creative briefs, idea generation and campaign executions across all media, ensuring all communications deliver the 'Create Unforgettable' ethos
- Ensure designated team members are effectively managed, coached, mentored and encouraged to develop their talents and skills. Ensure they have the opportunity to develop in line with their Skills Logs and CPD plans, in conjunction with Head of Live, Executive Producer, HR and their individual needs
- Take responsibility for the team and suppliers on-site, ensuring all H&S and best practice is met
- Continuously adapt and adjust approaches to remain fresh, cutting edge and ahead of the industry curve
- Ensure that project teams are familiar with and are working to WRG’s highest level of project management standards at all times
- Actively build and sustain positive client relationships, providing continuous agency support and direction by understanding the brand, business and clients' market/s
- Actively promote the full range of services that are available within WRG and TCEG to build the strength of the business relationships through delivery of value added services
- Maintain a broad supplier and freelancer network to ensure that the agency works with the best people in the industry
- Adhere to WRG and TCEG’s code of business conduct, comply with all company policies and procedures, ensuring compliance of all activity with relevant regulatory bodies
- Act as an ambassador for WRG and TCEG at all times
What we are looking for
- Excellent project management and people management skills
- Excellent interpersonal skills with the highest level of professionalism
- Client centricity
- Proven pedigree in developing relationships
- Ability to deliver integrated, strategic, intelligent, creative solutions
- Ability to lead, mentor, develop and engage with assigned teams
- Fantastic customer service ethic
- High expectations of quality and flawless service delivery
- Enthusiasm in abundance
- Highly motivated with a positive, can-do attitude
- Solution-focused
- Excellent literacy and numeracy skills
- Commercially minded
- Effective negotiator
- Lateral thinker with a keen eye for detail
- Proactive, organized and methodical
- Punctual and deadline driven
- Confident and engaging presenter
- Able to work in any media across the creative spectrum
- Sound technical knowledge
- Proficient in Microsoft Office and other software relevant to the role/company
Congress Engagement Planner
TCEG Manchester
This role will focus on our exhibition’s booth presence effectiveness at pharmaceutical congresses for one of our largest clients using pioneering new technology and a tried and test methodology of booth staff training and customer insights gathering.
The Creative Engagement Group has been working at Pharmaceutical congresses for over 25years. Over the last few years we have evolved our strategic approach to our activities in collaboration with our clients to be closer aligned to their wider congress goals. Our agnostic service approach to meet our clients’ engagement needs, means that we are increasingly curious to measure our own activity and advise clients on how/what they could do differently (including changing engagement mediums) to better improve their customer engagement.
This role will focus on our exhibition’s booth presence effectiveness at pharmaceutical congresses for one of our largest clients using pioneering new technology and a tried and test methodology of booth staff training and customer insights gathering.
This role will directly support the Senior Insights Manager to effectively plan and execute the qualitative and quantitative activities required to gain effective insights of engagement effectiveness to adjust activities in the moment or for future activities for enhanced engagement.
The activities undertaken will involve working in collaboration with our clients and our internal teams to provide effective process and resources to plan and execute these activities.
The secondary ambition is for this role to support the Senior Insights Manager to grow and develop our offering further in this area of live engagement measurement across industries and engagement services.
What you’ll be doing
Working directly with the Senior Insights Manager to;
- Map client needs for engagement activities
- Build client process of engagement measurement activities
- Build and manage budgets that meet the needs of the projects
- Effectively resource internal personnel and external suppliers to deliver on measurement activities
- Oversee project managers/project manage where appropriate to deliver excellent quality
- Provide supporting materials for proposals or reports as requested
- Attend client meetings where requested, with responsibilities agreed in advance
- Attend onsite where requested, with responsibilities agreed in advance
What do you need to have …
- Healthcare congress / industry experience
- Excellent project management experience; budget, timeline, planning documentation and resource management
- Interest in human behaviour & brand engagement
- Interest in data and analytics
- Excellent attention to detail
- Excellent written communication skills
- Good face to face presentation skills
- Excellent collaboration / teamwork skills
- Entrepreneurial mindset
Scope of responsibilities …
- Collaboration/partnership with Senior Insights Manager
- Congress annual engagement planning for x1 pharmaceutical client (with opportunity to expand)
- Collaboration with agency Technology Manager
- Collaboration with agency Exhibition Project Manager
- Collaboration with agency Client Engagement Director
- Contracting and management of external booth staff trainers
- Management of internal/freelance project management support
- Service line and client process creation, management and evolution
- Budget creation, management, reconciliation & associated billing
- Contribution to Insights report, capturing quantitative data, and qualitative customer feedback
- International travel required; to client offices (Europe) and congresses (Mostly Europe). Travel will be highest in the congress peak seasons of spring and autumn
Creative Director
TCEG Philadelphia
You will be part of a group of Creative Directors responsible for creating and selling great work as well as mentoring and supporting all of our creative colleagues in the department, be they in digital, live events, exhibitions & environments, ‘creative’
A bit about the role
You will be part of a group of creative directors responsible for creating and selling great work as well as mentoring and supporting all of our creative colleagues in the department, be they in digital, live events, exhibitions & environments, ‘creative’ and film.
Directly responsible for the quality and output of all the accounts assigned to that agency. Responsible for creating and overseeing the development of all work relating to their accounts. Supporting the ECD in her or his role within their agency and active in driving the overall quality of the work. Overall responsibility for all agency accounts. Works on a handful of key accounts.
What you will be doing
- Create winning creative proposals.
- Embrace ‘create unforgettable’ both in ambition and in practice.
- Actively seek out innovation. Use it and share it.
- Keep an eye open for talent and whenever we can get it, get it.
- Get out there and actively spread the word about TCEG, especially in the creative community.
- Get involved in social media and help to develop the agencies creative profile.
- Be open to working collaboratively with the rest of your creative partners and lead when necessary. It’s about making the work as great as it can be.
- Create premier events, environments and content for TCEG’s clients, while building effective relationships with various internal teams and external partners.
- Creative direction of all elements from creative concept through to execution.
What we are looking for
- Creatively ambitious; you believe that your best work is in front of you.
- Open, curious and willing to help any and all creatives who come to you for opinions, advice and help.
- A great presenter and motivator.
- An ability to think strategically and see how content and the creative mesh together to create the biggest impact.
- Love experiential.
- Attention to detail, while still working under tight deadlines.
- Exceptional creative ability, large event design and concepting skills.
- Experience working with corporate clients in live event and/or exhibition spaces as Creative Director.
Logistics Delegate Manager
WRG London
We are looking for an enthusiastic Delegate Manger to join the team to support the Project Manager and designated team in the effective and timely delivery of the overall Logistics activity.
What you will be doing
- Research, evaluate and accurately/comprehensively prepare all delegate communication material in support of the smooth transition and attendance of invited guests at relevant conferences/events
- Collaboratively work with venue and other suppliers/providers, both pre and during the conference/event, in support of a flawless delegate experience
- Continuously provide high quality on-site support, helping facilitate the first-class delivery of work by the team
- Efficiently and successfully organise and co-ordinate the logistics and administration of all assigned travel and accommodation requirements in support of the client’s activity
- Efficiently respond to enquiries, both from internal and external personnel, ensuring that all calls are re-directed if necessary and responding to enquiries in a polite manner consistent with the values of WRG
- Efficiently and successfully manage the logistics financials for specific aspects of the assigned events budgets as required
- Produce, review, monitor, update and action all project-related documentation, ensuring that appropriate records are maintained and filed correctly
- Communicate effectively in writing and verbally building positive relationships with team members, clients and suppliers / freelancers
What we are looking for
- Ability to use registration tools as required – experience of Cvent and etouches preferred
- Highly Motivated, with a positive can-do attitude
- Excellent literacy skills
- Proficient in Microsoft Office
- Proactive, organised and methodical
- Excellent proof reading and attention to detail skills
- Excellent budgeting skills
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Fantastic customer service ethic and high expectations of quality
- Strong communication skills both written and verbal
- Strong presentation skills
- Ability to manage work in respect of tight deadlines & multi-tasking, handling several projects at any one time
- Flexible to work overseas
Senior Event/Project Manager - Healthcare Logistics
WRG Manchester
We are looking for an experienced Senior Project Manager to join our Healthcare Logistics team! If you have experience managing complex projects and have a wealth of healthcare knowledge, we would love to chat!
A bit about the role
Specialising in live, marketing & healthcare communication, we work with some of the world’s best known brands, bringing their messages to life through events and conferences in the UK and around the globe.
The successful candidate will have overall control and management of multiple logistics operations in support of the efficient delivery of high-quality and timely conferences/events across the world.
This role involves organising numerous event activities, deadlines, suppliers and clients in support and delivery of excellent service, whilst being commercially aware at all times and possessing an ability to keep calm when under pressure.
What we are looking for
- Significant event/project management with pharmaceutical event experience and well-versed in pharmaceutical regulations
- Excellent project management and people management skills
- Excellent interpersonal skills
- Highly professional with a client-centric focus
- Ability to take full responsibility of budget management and profit margins
- Ensuring logistics quality and sustainability procedures are followed on each event, and ensure appropriate records are maintained
- Experience of resource management
- Clear, concise and confident communicator
- Ability to lead, mentor, develop and engage with assigned teams
- In-depth knowledge of venues and ability to perform and prepare recommendations for complex venue searches
- Commercially aware with fantastic customer orientation
- Proven negotiation skills
- Punctual and deadline driven
- High expectations of quality and flawless service delivery
- Highly motivated with a positive, can-do attitude
- Certain SaaS experience preferred (or a good knowledge of delegate registration systems)
- Flexibility to travel overseas and work from other agency locations in the UK
Junior Project Manager – Environments
TCEG Manchester, London
We are currently seeking a Junior Project Managers for our Environments team! We love new ideas and the eagerness to learn and develop within our the team and role, we would love to chat.
A bit about the role
Continuously and passionately create and execute ideas that make the client’s exhibition unforgettable. Contribute to an open culture of creativityWwhat you will be doing
- Support the exhibition pitch processes through design and proposal content
- Proactively contributes to the design and production process
- Work in collaboratively with the Project Manager
- Demonstrate a passion for creativity and design
- Take ownership of elements within a budget, whilst demonstrating a keen interest in learning our budgeting processes
- Foster key internal and external business relationships
- Seek opinion and constructive criticism of your own work
- Participate and support the culture of The Creative Engagement Group
- Have a voice, utilise your ideas and share them with the agency. No idea is a bad idea
- Keep abreast of industry changes, attending shows and reading literature, where applicable
What we are looking for
- Have an understanding of the industry we work in and the media available to us
- Know how to work constructively with others
- Manage self and other expectations
- Have a keen eye for detail
- Possess a high level of competency in written English
- Approachable and warm personality
- Genuine interest in our work
- Passionate and eager to learn
Digital Specialist
THE MOMENT Manchester, Philadelphia
Are you passionate about digital technology, services and products? We are looking for a Digital Specialist who can support our client services team to bridge the physical gap between our digital hub in Plymouth and our Philadelphia office.
A bit about the role
We have a fantastic opportunity to broaden our agency offering to our existing portfolio of clients. You will be joining a global team, who already produce VR, AR, apps, websites and a wide range of e-learning for sectors including healthcare, media and entertainment, consumer goods and tech. Our projects have won awards and we want you to be part of that success.
Our team already includes expert developers, designers, creatives and Project Managers who are passionate about exploring new technologies and engaging audiences in the most impactful way. We have two roles available, one based in our Manchester office and one based in Philadelphia!
What you will be doing?
You will help shape solutions by responding to briefs and propose new ideas based on research of the industry.
You will be a go-to person for client services and will be brought into meetings with clients to advise and support. Where an opportunity requires a deep-dive discovery, you will support this phase and will be expected to facilitate client workshops to draw out the ‘challenge’.
Following a successful proposal, you will support the transition of the opportunity from client services to the delivery team, working closely with the Project Manager during the initiation stage, to build a successful relationship with the client. You will have a thorough understanding of the solution and you will be responsible for articulating this to the delivery team.
Part of the role is to advise on the latest digital developments and how they can be transferred to our clients. This will involve extensive research and a deep understanding of our clients.
You will be part of a team of digital specialists and therefore will be expected to devise a strategy to deliver consistent digital expertise across all TCEG offices in the UK and US.
This is just the first stage of expanding our global capabilities, particularly in the US and you will be right at the forefront of these exciting changes.
What do you need to have
- Expertise and experience (5+years) working in digital and service design
- Industry expertise at a recognised agency
- Keen eye for ‘best in class’ digital work
- Extensive knowledge of digital production workflow
- Extensive knowledge of the potential that digital technologies can play in delivering business objectives for clients within the healthcare sector
Scope of responsibilities
- Responsible for contributing to the development of client briefs, proposals, feasibility studies
- Participate in the strategic development of digital work with strategy, account and creatives
- Responsible for managing the handover of digital projects from client services to delivery team
- Build client services’ confidence in digital solutions and how we produce them
- Translating digital concepts and language
- Updating the client services team and digital teams on latest digital trends and opportunities
Commercial Finance Coordinator
TCEG Philadelphia
By joining our global team, you will be striving to deliver TCEG's vision, working alongside some of the live communication industry’s most talented professionals.
A bit about the role
You will be a key player within the Commercial support team. You will lead all staff training with respect to budget management software, ensuring the integrity and quality of data. You will be working alongside various stakeholders within the business, helping to give insight in the use of the dashboard data. You will be trained and supported on how to analyse the company financial and time utilization data, enabling you to help build commercial acumen, supporting business decisions. This role will be based in our Philadelphia office, but frequently communicate with the UK teams.
The split of duties can be broadly described as 1/3 user support, 1/3 system support + analytics and 1/3 commercial insight.
What you will be doing?
- Daily technical and user support for the budget management software (Procim)
- One to one and group training for the budget management software – you will become the go-to person for all queries and questions
- Routine reporting responsibilities
- Deployment of weekly and monthly MI reports
- Producing and maintaining training documentation
- Commercial support to the agency - understanding their targets and data for our clients
What do you need to have
- Bachelor’s Degree or equivalent preferred
- The ability to quickly grasp and understand new business systems
- Flexibility to support teams & staff across multiple locations
- Ideally have experience working with business databases and datasets in a fast-paced environment
- Highly numerate, logical & methodical
- Strong Excel skill required
- Excellent attention to detail, and ability to manage multiple concurrent projects
- Able to work agile and able to priorities workload to meet business needs
- Proactive with a strong commercial sense
- Strong interpersonal skills and communication skills
- Confident in providing training and guidance across varied stakeholders
- Ability to present data in a simple and effective manner
- Demonstrate a high degree of initiative and take ownership of tasks
- Strong commercial awareness is preferred
- Genuine interest in business and commercials
- Strong analytical skills
Warehouse and Logistics Coordinator
JUST COMMUNICATE Buckinghamshire
We are looking for a Warehouse and Logistics Coordinator for our Just Communicate office! This is a great opportunity to really grow and develop your skill set!
What you will be doing
- Responsible for logistical and technical operations support of Just Communicate exhibit and live event projects
- Driving and transportation of exhibit and live events assets where required on specific projects within Europe
- Working in partnership with the Project management teams across all accounts including external suppliers to secure/arrange kit movements to/from congress site
- Be point of contact for transport companies/suppliers. Provide delivery information and oversee deliveries/collections
- Act as a key point of contact for all Just Communicate logistics and 3rd party suppliers (Exhibit Contractors, Transport companies, rigging, production, designers and AV suppliers
- Effectively negotiate costs with suppliers and manage the allocation of budgets to suppliers with a focus on margins/profitability
- Provide Project management team with quotations as required for shipping, I&D, venue services, transport logistics, AV and storage
- Secure congress venue technical services as directed by Project Management team (Internet, electrical supplies and other as required)
- Responsible for the upkeep, maintenance of all kit within the warehouse and upkeep of kit tracking systems working with IT and Technical Producer
- Ensure PAT testing certificates up to date for on-site/warehouse tools and kit working with contractors
- Responsible for the upkeep, maintenance of warehouse facility and safekeeping/housekeeping of stored items and AudioVisual
- Responsible for regular reviews of Warehouse contents, client owned materials. Ensure regular reviews with Directors and make recommendations for removal/disposal including working with Project management team ensuring total compliance to H&S protocols
- Be responsible for any H&S related issues/updates working aligned with internal H&S team
- Responsibilities for upkeep of the offices (Boiler, fixtures and fittings) arranging service and repairs where necessary
- Client facing ability. Act as an ambassador for Just Communicate and the wider TCEG team
- Commit to delivering the highest quality in all our events, exceeding customer expectation and continually improving and innovating our service offering
- Maintenance of company vehicles (Tax, Insurance, MOT etc)
- Ideally demonstrate basic working knowledge of AudioVisual (e.g. set up test of screens for testing video/interactive applications) working aligned with technical producer/Project Management team
- Be responsible for JC upkeep/running operation of warehouse (storage, packing and general housekeeping)
- Use of company balance forklift, experience with forklift driving required
- Driving/delivery/pick up of exhibit and live event assets/materials when required in UK and Europe
- Working with external contractors and internal teams to secure venue specific services (load/unload dates, internet, cleaning, rigging etc)
- On site congress Transport/installation/de-rig on nominated projects as and when required
- Be able to remain on site at congress to assist Project management team with daily congress project operations & logistics, including multi drop to different venues within congress location
- Have a working familiarity with office technology (email, handling of digital assets such as PDF etc)
- Manage/oversee/complete H&S compliance documentation as required (Method statements, Risk Assessments) for meeting/exhibit projects working aligned with TCEG H&S team
- Work with Directors on New Business pitches providing logistics, build/venue costing information/advice where required
- Ensure up to date inventory tracking of warehouse Kit, AV, Tools etc. Work with Ian Technical producer/WRG to ensure AV equipment/software up to date and all machines “clean” when sending to site
- Ensure that Client owned kit inventory up to date. Identify any stock that can be disposed of. Make a conscious effort to maximise space within warehouse
- Have an awareness and be comfortable in handling a wide array of meetings technical Audio Visual, software and PC applications. E.g. awareness of different specifications of meeting and live event AV kit (screens, PC’s etc. (Training available)
What we are looking for
- Balance forklift license ideal. Training available externally if required
- Enthusiasm and self-motivation
- Problem solver
- Highly Motivated
- Positive/can do attitude
- Excellent literacy skills
- Proactive, organised and methodical
- Understanding of the industry we work in and the media/facilities available to us
- Willingness to travel
- Be comfortable with driving in Europe/congress venue locations
Exhibitions Project Manager
WRG Philadelphia
We are looking for a strong Project Manager to join our growing agency! The Environments team have produced award winning exhibitions for our global clients, working with designers to realise ground breaking designs that are truly unforgettable.
What you will be doing
The right candidate will have an appropriate exhibits focused skillset Reporting to the Project Director you will work with our clients to create and execute ideas that make the client’s exhibition unforgettable. Improve and maintain the agency’s standard of project delivery and contribute to an open culture of integrated creativity.
- Client account/Project ownership and management
- Specifically, live event meeting management
- Oversee and manage Exhibition booth design, production, on site installation and management
- Take responsibility for the production and execution of any project from initial concept to client delivery
- Oversee the development and delivery of client content and messaging
- Take ownership of budgetary financial management
- Liaison with suppliers, venues and internal stakeholders
- Hold a key role in client liaison and communications, being responsible for own account
- Liaising with designers, suppliers / contractors to ensure our live meetings and/or exhibitions are delivered to a high standard
What we are looking for
- Experienced in project management for Exhibitions with excellent overall technical knowledge and commitment to service excellence.
- Proactive organised and methodical
- Commercially astute, produce and manage own budgets, good supplier negotiation skills
- Strong client communication and service skills/relationship building skills
- Solutions focused
- Positive/can do attitude
- High expectations of quality
Account Manager - USA
TCEG Philadelphia
Reporting to the Account Director, you will be working within the Client Services team to take responsibility for specific aspects of a couple of our client’s accounts, delivering excellent client service across a range of projects and activities!
Reporting to the Account Director, you will be working within the Client Services team to take responsibility for specific aspects of a couple of our client’s accounts, delivering excellent client service across a range of projects and activities. You will develop and drive project teams in a matrix structure to deliver operational excellence, while ensuring project / account commercial success. You will work with the wider account team to identify and fulfil opportunities for further account growth.
What you will be doing
Leadership
- Provide hands-on management for our client stakeholders’ activities, ensuring day-to-day consistency of delivery from the agency
- Project manage individual projects where appropriate, being responsible for driving progress through the agency (and with the client), liaising with and managing a variety of delivery teams (from exhibitions, event, video, digital and communications planning and writing) acting as an agency liaison with the client, providing guidance and oversight for all parties in creating value and excellent results
- Assist the Account Director in interrogating, interpreting, writing and challenging agency and client briefs, helping to guide the client through the process from start to finish, and escalating any issues or concerns as they arise
- Actively contribute and assist the Account Director and Client Engagement Directors in the preparation and implementation of Account Plans
- Be curious and observant, interpret client challenges to identify new business opportunities
- Actively participate in new business pitches working closely with senior Account Team on identifying opportunities and contributing to the new business RFP and pitch process
- Manage and / or mentor junior account team members as appropriate
Relationship
- Assist the Account Director / Client Engagement Directors in developing and acquiring new business by proactively managing and nurturing good client relationships at every level
- Demonstrate a thorough understanding of the clients’ needs, issues and business
- Demonstrate a thorough understanding of the full range of TCEG and Huntsworth services
- Nurture internal relationships and organically promote the full range of TCEG and Huntsworth services as appropriate and fit for client needs
- Accountability
- Drive the successful delivery of projects from briefing to delivery and post project reviews ensuring TCEG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs and industry compliance guidelines where appropriate
- Work with the Operations team and heads of departments to appropriately resource projects
- Be responsible for multiple and varied budgets with administrative support
- Be responsible for the commercial value of projects, including fees, 3rd party spend and internal time spent to maintain margin
- Support all preparations for the bi-annual Business Review Meetings including data collation, strategic recommendations and input to client feedback
Your skills range
- 3 + yrs experience in communications industry expected with live events and exhibitions/environments/film experience a plus
- Comfortable in managing communications and/or content delivery requirements
- Authentic and genuine personality; social, warm and open
- Proactive, tenacious, and an active listener with strong problem-solving techniques
- Calm and professional under pressure, able to provide support, take decisions and provide clear direction when necessary
- Curious information seeker and critical thinker; asks questions, researches, gathers and shares insights
- Naturally demonstrates passion, innovation and integrity in client service
- Good financial management
- Excellent written and verbal communication skills
- Excellent project management skills
- Confident in forecasting and account planning
- High attention to detail
- Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)
- Should be able, willing, and open to travel
Production Coordinator
THE MOMENT Plymouth
We have a great role to join our growing film team! If you have the passion and skills to really make a difference we would like to hear from you! This role is on a 3 month fixed-term contract with potential to extend.
A bit about this role
You will be responsible for supporting the Production Manager and the whole production team working on a high profile branded content series filming all over the world. The role involves working closely with the Production Manager and supporting them by arranging all production bookings and logistics, keeping an accurate record of all bookings expenditure, float reconciliation, supporting the producers and production team so they work efficiently, and ensuring health and safety regulations are adhered to with all relevant risk assessments carried out.
What you will be doing
- Production bookings - booking international crews, kit, VO artists, animators/ graphic designers
- Production logistics - travel, accommodation, visas, immunisations, carnets, call sheets, securing locations, couriers, risk assessments
- Keeping an accurate record of all project expenditure including raising purchase orders and keeping a PO log up to date.
- Assisting the office-based Producer with any logistical or clerical responsibilities i.e. scheduling meetings etc
- Responsible for supporting and collating client shoot paperwork e.g. Production Bibles
* Please note that the above list is not exhaustive and you may be required to undertake additional duties of a similar responsibility level as and when required
What we are looking for
Essential
- Thorough understanding of production processes
- Content video production
- Experience of setting up international shoots
- Experience working on delivery schedules
- Working as part of a team in a fast-paced production environment
- Understanding of budget management
- Knowledge of process from the development to delivery of a project.
- Current market rates
- Digital content production
- Excellent negotiation skills
- Exceptional communication skills
- Ability to work under pressure
- Exceptional organisational skills and ability to multi-task
- Ability to remain calm in a fast-paced environment
- Excellent attention to detail
- Ability to develop relationships with team members at all levels and build strong client relations.
- Enthusiasm to get involved in all aspects of production
- Dynamic and highly self-motivated
- Warm, open and friendly
- Ability to work independently
Desirable
- Corporate and client facing experience
- Interest and experience in research
- Good technical knowledge of current filming and post production process and equipment
- Specific software knowledge
Expenses Administrator
TCEG Manchester
This role requires you to provide a comprehensive, effective, efficient and accurate range of finance and administrative services specifically in relation to all company expenses. You will work alongside Finance to pull out any unusual expenditure!
What you will be doing
Manage the expense process (credit cards and personal expenses): take ownership
- Working with line managers and direct with staff help limit any overdue personal and credit card expenses (keep debit balances to a minimum)
- Working with Finance pull out themes (process issues / spend issues)
Processing (credit cards and personal expenses)
- Process a high volume of delegate, personal and credit card expenses
- Ensure all information is entered accurately and efficiently on Procim
- Thoroughly check receipts for any VAT that can be reclaimed and use the appropriate VAT code when processing
- Administer, record and correctly file all relevant financial documentation in accordance with the agencies document retention policy
- Reconcile credit card statements with expense forms and account for any returned cash
- Accurately set up and maintain new personal and credit card accounts on Procim/Sage
Employee Support
- Be the main point of contact for the business in relation to expenses and to build up good rapport with employees over their expenses and provide assistance and guidance with any expense queries that may arise (staff need support but also need to be influenced to get things right / and provide information on time)
- Efficiently and professionally respond to internal queries, raising other team members awareness where necessary
- Assist employees with online statement access, password renewals and limit increases
Other
- Provide cover for Purchase Ledger team when required
What we are looking for
- Effective and professional communication skills
- Excellent organisation skills with the ability to prioritise own workload within set deadlines
- Productive (be able to work quickly and accurately)
- Accuracy and strong attention to detail
- Numeracy and commercial awareness
- Competent in Microsoft Word, Excel and PowerPoint and Sage
- Ability to work independently or as part of a team (being a team player is very important)
- Knowledge of VAT
- Experience with multiple currencies and exchange rates
Project Coordinator
JUST COMMUNICATE Buckinghamshire
Our Just Communicate office are looking for a Project Coordinator to come on board to support and really make a difference to our clients! If you are highly motivated, like a challenge and have great attention to detail, let's chat!
What you will be doing
- Hybrid role working within a project coordinator and support operations function across live events and exhibitions projects
- Effectively oversee multiple operations, commensurate with Project Coordinator role, at any given time
- Accurately respond to project directives in a timely and effective manner, supporting the live events, meetings and exhibits function
- Have a commercial awareness when tracking and monitoring project correspondence, quotations, invoicing etc. Reporting any updates/status to respective project management teams
- Communicate effectively and build positive relationships with team members, clients and suppliers / freelancers
- Continuously adapt and adjust approaches to benefit the client’s needs ensuring high standards of client satisfaction
- Research all potential mediums in support of inspirational idea generation
- Support project management and operational teams (and/or other nominated personnel) to ensure Live Events, meetings and exhibits quality and delivery procedures are followed on each project, and ensure appropriate records are maintained.
- Actively follow all approval procedures in compliance with agreed agency guidelines
- Adhere to the TCEG code of business conduct, and comply with all regulatory Company policies and procedures
- Develop overall skills base by taking advantage of training and development
- Act as an ambassador for Just Communicate at all times
- Take ownership for areas of projects designated by management team, being accountable for delivery and results
- Continue to develop industry knowledge and commence building of freelancer and supplier network
- Ensure compliance of all activity with relevant regulatory bodies
- Effectively manage external resource/facilities in collaboration with the ‘assigned’ project department
- Oversee the delivery of project artwork/design, ensuring creative output meets the creative brief and is accurately provided to the requisite quality
- Working aligned with JC operations function assist with monitoring Financials in relation to all projects ensuring that invoicing and financial administration is of a high standard to keep income coming into the Agency
- Maintain project/resource/external supplier correspondence within the Just Communicate file server structure. Ensure project documentation/related correspondence is stored appropriately
- Assist where required in raising invoices and client billing’s accordingly, including arranging PO and payments for suppliers/freelancers working on project
- Appropriate tracking of project costs where required to reconciliation stage. Provide electronic back up to reconciliation process
- Be willing to travel to UK and EU based congresses sometimes over a week period to assist on site and be client facing
What we are looking for
- Enthusiasm in abundance
- Highly Motivated
- Positive/can do attitude
- Flair for creativity
- Excellent literacy skills
- Proficient in Microsoft Office
- Lateral thinker with a keen eye for detail
- Proactive, organised and methodical
- Excellent proof reading skills
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Ability to accomplish projects with little supervision
- Fantastic customer service ethic and high expectations of quality
- AV/Tech knowledge
Senior Engagement Consultant
FORTY1 Manchester, London, Philadelphia
As a Senior Engagement Consultant at FORTY1, you will work with clients across a range of sectors, helping them to shape and deliver employee engagement strategies that will have lasting business impact.
What you will be doing
Although no two days will be the same, key activities you can expect in this role will include:
- The development of long-term, integrated employee engagement strategies
- Creation of robust employee journey maps
- Cultural audit and analysis
- Development of employee listening and insight programmes
- Corporate story planning and development
- Engagement technology platform identification and analysis
- Employee Value Proposition planning and activation
- Change communications planning and delivery
- Internal Communication campaign design, delivery and measurement
- Leadership and change toolkit building
- Leadership alignment, enablement and coaching
- Workshop design and facilitation
- Development of strategically robust creative and activation briefs
- Identifying and innovating new ways to expand our offering
- Strategic lead on new business engagement proposals
What we are looking for
As the ideal candidate for the role you will:
- Have significant experience of delivering employee engagement and internal communications, gained either in house or within an agency / consultancy environment.
- Be able to analyse business issues and deliver insightful, practical and innovative engagement solutions
- Take a practical approach to solving issues and gaining client agreement
- Be able to express your ideas and point of view, clearly, simply and robustly
- Be able to coach and guide team members and the wider TCEG team
- Be a skilled facilitator
- Be up to date with the latest development in employee engagement and share them
- Be able to quickly establish personal credibility and expertise internally and externally
- Be a natural collaborator who will work seamlessly with internal teams and clients
- Have an interest in technology and what it can do for the employee experience
- Be confident working with senior leaders
- Have a passion for culture shaping and people engagement
- Have a warm, positive and open personality
- Enjoy working as part of a smart, creative and diverse team
While no sector specialisation is required for this role, experience in Healthcare, Financial Services, Professional Services, Technology or Automotive would be useful.
Exhibition Designer
TCEG Manchester
We are currently seeking a Exhibition Designer to work as part of our Environments team.
Joining our global team will give excellent opportunities for professional growth as you work alongside many of the live communication industry’s most talented professionals.
Responsible for the creation of concepts that challenge the standard exhibition design. You will challenge and clarify the brief in order to better deliver the clients expectations. You will be able to articulate any ideas in the most appropriate form such as sketches/CAD or images/visuals. You will excel in translating a creative proposition into a three-dimensional environment.
What you will be doing
- Take and challenge the client brief
- Work closely with other Creatives, Client Directors, Digital, Film and Video professionals and external contractors where applicable
- Have a good knowledge of new technologies and apply it to effectively create Unforgettable experiences.
- Understand and interpret client content and brand messaging
- Possess an awareness of cost and design to a budget
- Attend pitch presentations and effectively sell in a design
- Liaison with manufacturing contractors to monitor quality and finish
- Attend on site to ensure handover to the client prior to the show
- Mentor and inspire more junior members of the team
What we are looking for
- Relevant experience of high quality exhibition design
- Evidence of creation of exceptional ideas and designs
- Strong team working skills, highly collaborative
- Keen eye for detail
- Tenacity and resilience to make concepts a reality
Client Engagement Director
TCEG London
We have an exciting role within our Client Services team, working with a group of clients to create unforgettable! If you are excited about working in the pharma space and have the experience to take them to the next level, please get in touch!
What you will be doing
- Responsible for leading the agency relationship with designated accounts to ensure that key contacts become advocates of TCEG within their organisation
- Assume overall responsibility for the day-to-day management and delivery of client briefs through active team management and distribution of workload
- Effectively manage the delivery of income targets set for the account
- Set the quality of work standard and be the client’s escalation point
- Be able to contribute to strategically-focused creative briefs, idea generation and campaign execution, ensuring they adhere to the client’s brand, policies and relevant legal/regulatory restrictions where necessary
- Continuously adapt and adjust approaches to benefit the client needs ensuring high standards of client satisfaction, and adapt the TCEG account plan where necessary
- Business Development: Maximise income opportunities whilst providing best value for the client
- Lead business review meetings with the key client stakeholders
- Ensure metrics and effective record keeping enable timely client reporting, and provide useful data for commercial discussions
- Foster key internal business relationships, i.e. Creative, Finance, HR, IT, Live Production, Video etc
- Ensure compliance of all activity with relevant industry standards
- Participate and support the culture of TCEG
What we are looking for
- The ideal is for the candidate to have pharma experience, having worked on projects that cover a variety of skills – e.g. film, digital, immersive etc
- Proven experience as senior account lead, with a variety of account groups
- Excellent experience and skill to analyse and interrogate new briefs
- Able to identify and challenge client’s strategic direction, market trends, key stakeholders
- Confident to propose and lead bold innovative solutions
- Excellent business development experience and confidence
- Strong interpersonal skills
- Warm, positive and open personality
- Strong leadership skills
- Excellent financial and commercial understanding
- Confident communicator
General Enquiries
Media Enquiries
Careers Enquiries
WRG Manchester
General enquiries
T: +44 (0) 845 313 0000
E: hello.manchester@wrglive.com
Merchants Warehouse,
21 Castle Street,
Manchester,
M3 4LZ,
UK
WRG London
General enquiries
T: +44 (0) 845 313 0000
E: hello.london@wrglive.com
22-24 Torrington Place,
London,
WC1E 7HJ,
UK
WRG Philadelphia
General enquiries
T: +1 267 930 3570
E: hello-us@wrglive.com
1800 John F Kennedy Blvd,
Suite 503,
Philadelphia,
PA 19103,
USA
WRG Basel
General enquiries
T: +44(0)845 313 0000
E: hello.basel@wrglive.com
5th floor,
Innere Margarethenstrasse 5,
4051 Basel,
Switzerland
Some of our team
Russ Lidstone
CEO
Over twenty-five years’ experience in marketing communications as strategist and CEO
David Sharrock
COO
Trained as an accountant with Ernst & Young
Graeme Beavers
VP, North America
WRG’s presence in North America
Mark Gass
Executive Creative Director
Advocate of our ‘Create Unforgettable’ ethos
Kath Goodson
Client Engagement Director
A wealth of experience from a number of sectors
Tim Williams
Operations Director
A central role in direction and operational efficiency
Tim Collett
Head of Live Events
Tim’s mission is to ensure the highest possible standard of creativity and delivery.
Chris Brogan
Digital Creative Director
A passion for design and innovation
Madelaine Allen
Client Engagement Director
Experience of leading global accounts
Charlotte Smithson
Creative Director
Champion for experiential, leading creative projects of all sizes
Mark Jackson
Head of Environments
Heading up a talented and expanding team
Andrew Gilkerson
Client & Procurement Director
Uses his corporate procurement background
Ben Atherton
Client Engagement Director
Focus on global events and sponsorship
Laura Hunt
Strategic Planner
Developing ground breaking communication strategies for our clients
Lisa Stevens
Client Director
A passionate and driven Client Director
Gemma Lowry
Head of Hybrid & Virtual Events
Engaging virtual audiences to ensure the delivery of a memorable message
Hannah Parkinson
Marketing Manager
Promotes our stories and manages the WRG marketing approach
Sallie Coventry
Client Engagement Director
Optimising relationships with our pharmaceutical clients
Kristen Waddell
Client Engagement Director
Developing our client relationships in a variety of sectors
Melanie Ingram
Congress Project Director
heading up our entire congress team
Russ Lidstone
CEO
Starting his career at Coca-Cola, Russ has over twenty-five years’ experience in marketing communications as an agency strategist and CEO.
He has held planning and leadership roles in blue chip integrated advertising agencies including McCann, Butterfield Day, HHCL, Lowe, JWT and most recently Havas Worldwide, where he was CEO for over six years.
During his time at Havas London he won the accolade 'Media Employer of the Year' – his biggest point of personal pride.
David Sharrock
COO
David trained as an accountant with Ernst & Young before spending four years as a management consultant working mainly with clients in the media and creative sector.
He joined Guardian Media Group where he spent twelve years in financial and operational roles before he became Managing Director of MEN Media. He joined WRG’s leadership team as part of the acquisition of the business by LDC to support its growth. Somehow, he manages to coach a youth football team too.
Graeme Beavers
VP, North America
Graeme has been with WRG for nine years, following successful careers in sales and customer marketing at Pfizer Pharmaceuticals and general management with the National Health Service in the UK.
As a client director in London, Graeme used deep healthcare insight to build a number of successful client accounts and some outstanding campaigns and events. Having moved to Philadelphia early 2014 to set up WRG’s presence in North America, he quickly established the office as a key part of the global network.
When not hard at work, Graeme can be found running the streets of Philly.
Mark Gass
Executive Creative Director
As group Creative Director, Mark’s responsible for the overall direction of all creative departments across the network.
Having spent over twenty years in advertising, creating international campaigns for the likes of Nivea as an Executive Creative Director at TBWA, he now sits comfortably at the evolving intersection where brand and experiential meet.
An advocate of our ‘Create Unforgettable’ ethos, he helps the team to deliver impactful and engaging experiences for the likes of Nokia, adidas, HP and Shell, right across the globe. Mark loves visiting art galleries - especially the gift shops - and is a sucker for anything handmade.
Kath Goodson
Client Engagement Director
Based in our London office, Kath joined WRG over 5 years ago, bringing with her a wealth of experience from a number of sectors to lead some of our global accounts.
Always putting clients’ best interests at the forefront of her mind, she is steadfastly committed to helping them achieve their objectives. She ensures consistency across all aspects of events and is devout in her pursuit of value for the client’s money, qualities that have made her a valued contact for clients including Nissan and HPE.
A lover of photography, Kath harbours an ambition to one day enter the World Photography awards.
Tim Williams
Operations Director
Since joining WRG eleven years ago, Tim has worked his way through the business to his current position.
In this role, he has direct responsibility for the UK Production, Logistics and Congress teams as well as playing a central role in overall direction and operational efficiency of the company as part of WRG’s Global Management Team.
Outside of work, Tim loves the outdoors, particularly anything that involves two wheels and going fast.
Tim Collett
Head of Live Events
A graduate of the Event Management degree program, Tim has over fifteen years’ experience in the live events industry, including over 11 years at Jack Morton as an Executive Producer.
Tim has led the creation and delivery of brand experiences across many industry sectors, and has operated around the world; from product launches, to roadshows, conferences, and meetings
In addition to his work in the corporate events arena, Tim has been instrumental in the coordination of some of the UK’s largest public events and spectacles.
When he isn’t leading the events team, Tim spends much of his spare time handling events schedules for his three young daughters – at swimming lessons, dance classes, and children’s parties.
Chris Brogan
Digital Creative Director
Chris has spent the majority of his career in advertising with McCann-Erickson, BJL and BDH/TBWA, designing campaigns for major brands in both traditional and digital advertising.
With a passion for design and innovation, Chris spends his time looking for insight into digital trends and exploring what is possible.
Chris enjoys the outdoors where you can find him hill walking, mountain biking – and above all other pursuits – snowboarding.
Madelaine Allen
Client Engagement Director
A passionate and dedicated account director with a wide experience of the pharmaceutical industry, she’s skilled in communication engagement and maximising impact and value of client investment.
With experience of leading global accounts and a variety of internal and external meetings in the UK, Europe, America and Asia, she’s overseen everything from small intimate brand forums, to large international congresses. Few know that she’s also a qualified ski instructor.
Charlotte Smithson
Creative Director
Charlotte thrives on the breadth of creative work we cover at WRG, and directs projects across the creative departments at our Manchester office.
She enjoys the challenge of changing behaviours in a memorable way, and the scope of creative possibilities in experiential marketing.
Charlotte plays a key role in our healthcare offering – yet in her 7 years at WRG, she has worked for a huge range of clients in various industries, and has spent time working in all of our global offices.
A little known fact about Charlotte is that she has the greenest balcony in Manchester.
Mark Jackson
Head of Environments
A trained Industrial Designer, Mark spent three years designing commercial interiors before joining WRG.
Having designed and delivered many of our largest international projects for clients such as adidas, Ricoh, Nokia and Orange, he’s now heading up a talented and expanding team. Under his stewardship, it’s seen a period of rapid growth globally, particularly in North America.
A keen mountain biker, his growing family have meant an ever larger bike collection.
Andrew Gilkerson
Client & Procurement Director
Andrew has been in the events industry for over twenty years, in both agency and corporate roles.
As well as operational and account management positions, Andrew spent ten years with global Pharmaceutical, Pfizer. He led the Meetings and Congress Procurement category for Europe, designing and delivering a regional strategic meetings management programme. As Client & Procurement Director at WRG, he uses his corporate procurement background to create value for clients in all areas of the client-supplier relationship.
When he gets the time, you'll find him out and about on his road bike.
Ben Atherton
Client Engagement Director
Ben joined WRG after 14 years at Nortel, Cisco and EY where he held a variety of senior marketing roles with a focus on global events and sponsorship.
He led customer projects at the Beijing 2008, Vancouver 2010 and London 2012 Olympic Games and whilst at EY, worked with the UK’s leading entrepreneurial growth businesses. He’s married with two children and reluctantly accepts he will never make it as a professional footballer.
Laura Hunt
Strategic Planner
Laura works with teams across the group, bringing deep insights into the business environment of some of the agency’s largest accounts.
Laura brings an analytical approach to projects, from over twelve years’ experience in marketing communications – specialising in account development, strategy, and collaboration with live experience teams. In her spare time she enjoys trying out all the latest exercise classes, including trampolining!
Lisa Stevens
Client Director
Lisa loves working with her clients to understand and develop a brief, and how it can be brought to life.
Lisa has over 12 years’ events experience working on both corporate and agency side. She has delivered a wide range of global events from 50-2000 delegates, across a range of sectors – retail, finance, automotive, and particularly healthcare.
When not working, Lisa loves running, spending time with her family and friends, and is always up for a glass of fizz!
Gemma Lowry
Head of Hybrid & Virtual Events
Gemma has over a decade of live event and communication expertise over various industries and channels.
As Head of Hybrid & Virtual Events she specialises in engaging virtual audiences to ensure the delivery of an interactive and memorable message. Day to day Gemma aligns closely with our Live, Film, Communications, and Digital teams to ensure seamless integration of these fundamental disciplines and to deliver a holistic and thought through programme.
Time spent away from the world of virtual events is all about life’s little luxuries…good food, exploring the world and a decent northern cuppa!
Hannah Parkinson
Marketing Manager
As marketing manager, Hannah coordinates the communication strategy for WRG and The Creative Engagement Group, to drive their digital presence.
Working across the agency and its network to maintain a consistent marketing approach, Hannah promotes our marketing stories through internal and external communications channels.
She brings with her ten years’ experience as account manager at WRG – handling multiple communications projects for a range of clients.
Hannah has a real passion for food and spends most of her spare time cooking up a storm in the kitchen.
Sallie Coventry
Client Engagement Director
Sallie leads the account strategy for our biggest pharmaceutical client internationally, looking for opportunities across The Creative Engagement Group.
She has worked in the events industry for 20 years – most of her career she has spent working for healthcare clients, which she finds massively rewarding. For Sallie, there is no better buzz than delighting clients with a brilliant idea. Sallie brings with her experience in logistics management, account direction, and delivering trade shows as portfolio lead for Reed Exhibitions.
Beyond her work life, Sallie enjoys hiking, swimming, and cooking. But not all at the same time.
Kristen Waddell
Client Engagement Director
Kristen is responsible for client engagement on a range of WRG’s global healthcare, technology and retail clients.
As well as taking our unique offering to existing clients, Kristen develops new markets for the agency across The Creative Engagement Group. She joined WRG after 6 years in the corporate pharmaceutical world, bringing her expertise in strategic change management. She joined WRG from the pharmaceutical industry, bringing her expertise in strategic change management, innovation, business process optimisation and global congresses.
Outside of work, Kristen enjoys interior design, hosting dinner parties, and skiing.
Melanie Ingram
Congress Project Director
Mel manages the day-to-day operations of our congress team. She carries her experience in logistics and client understanding into each new job.
Mel brings twelve years of experience in logistics – focusing on congress logistics –six years at WRG and a further six in her previous agency, all with the same client.
Built on the strong foundation of the client relationship, Mel has delivered a wide scope of work, including ad boards, investigator meetings, and congresses… all spanning over five continents.
In her downtime, Mel’s guilty pleasure is watching Emmerdale.